Bilingual Chat Agent, Customer Service Representative - Hybrid

Do you have a talent for creating memorable customer experiences? Join us as a Bilingual Chat Agent & Customer Service Representative and play a key role in delivering exceptional support to style-conscious women, especially during the bustling holiday season.

If you’re passionate about helping others and want to be part of a brand that empowers women's confidence, this position is for you!

Position : Chat Agent & Customer Service Representative

Contract : 4 months

Salary : $21 / hour

Schedule Availability : Monday to Friday, 9 a.m. to 6 : 15 p.m.; Saturday and Sunday, 9 a.m. to 5 p.m.

Advantages

Hybrid Work Model : Enjoy flexibility with a blend of in-office and remote work.

Modern Workspace : Access to an on-site cafeteria and restaurant.

Prime Location : Conveniently located in Montreal, easily accessible via public transit (Sauvé metro station).

37.5 Hours per Week : Full-time schedule with an opportunity for permanent employment.

Paid Training : Four weeks of paid training with a fixed Monday-to-Friday schedule.

Dynamic Environment : Join a lively and engaging workplace

Responsibilities

Responding to customer inquiries via phone, email, and chat.

Providing accurate information about promotions, products, services, and policies.

Assisting customers with placing orders, tracking shipments, and processing returns or exchanges.

Resolving customer complaints and issues in a timely and professional manner.

Qualifications

Bilingual : Proficient in both French and English.

Call Center Experience : Previous experience in a call center environment is required.

E-commerce Experience : Familiarity with online shopping platforms and processes.

Chat Experience : Prior experience in chat support is an asset.

Tech Savvy : Proficient in computer usage and MS Office 365.

Availability : Must be available from Monday to Sunday.

Equipment : Must have a personal smartphone and a working laptop / PC.

Summary

If you're looking to grow in a dynamic environment and contribute to the energy transition of buildings, this job is for you!

Send your resume to :

[email protected]

Email Subject : "Bilingual Chat Agent, Customer Service Representative - Hybrid"

Looking forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.