Finance Account Services Representative

At ICBC, it's our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want to make the most of your skills and expertise while growing your career, we want you.

A career at ICBC is an opportunity to be part of a talented, diverse and inclusive team that is driven to serve its customers and community.

You can expect a competitive salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

We welcome applications from all qualified job seekers. If you are a job seeker with a disability, please let us know as adjustments can be made to help support you in delivering your best performance.

Finance Account Services Representative

Job Title : Location : Hours of Work :

Fin Acct Services Rep North Vancouver 7.5 hr Day Shift (M-F)

Reference Number : Employment Type : Posted Date :

113827 Permanent Full Time 2020 / 12 / 11

Position Highlights We are seeking Finance Account Services Representatives to join our Account Services team in North Vancouver.

If you have a background in customer-service and excellent negotiation, communication and organizational skills, we'd love to hear from you.

As a Finance Account Services Representative your responsibilities will include :

• Working as part of a call centre team that takes inbound call inquiries and contacts customers to discuss outstanding debt owed to the corporation and servicing insurance related Payment Plan
• Working assigned files to investigate and evaluate collectability and repayment
• Determining recovery action best suited to the situation
• Negotiating payment arrangements and settlements
• Maintaining an ongoing relationship with the customer until the account is finalized
• Reviewing multiple database applications while processing incoming calls and emails
• Discussing options available to customers to assist them in repaying their outstanding accounts and advising them of the possible consequences of non-payment.

What we offer :

• Competitive Salary and Benefits
• Continuous Training : We offer continuous in-house training to ensure you have the knowledge to be successful in your role
• Convenient Location : Our Head Office in North Vancouver is 2 minutes walk from the Seabus
• Covid-19 Safety Protocols : We comply with WorkSafe BC and the health authorities of British Columbia to ensure your safety and wellbeing
• Engaging Culture : At ICBC we promote an inclusive and diverse work environment

151 West Esplanade North Vancouver BC V7M 3H9 604-982-6675 1-844-982-6675 .icbc.com HRERC37B

Position Requirements As the successful candidate, you bring the following experience :

• Proven experience in a call centre, or similar high volume customer service environment
• Ability to handle multiple projects simultaneously; able to adapt to changes and prioritize tasks while processing a considerable volume of detailed work
• Dealing with challenging customer situations and can take an objective stance in decision making
• Active listening skills; the ability to relate to the customer and willingness to go the extra mile allow you to thrive in navigating the collections process
• Excellent negotiation, communication and organizational abilities, in addition to your proficiency with computers and Microsoft Office and ability to learn new software / programs
• Knowledge of procedures and practices used in debt collection will be considered an asset.

Position Information The hours of operation are between 8 : 00 a.m. - 6 : 00 p.m, Monday through Friday. Shifts may vary depending on operational needs.

Only candidates legally entitled to work in Canada will be considered for this position.

151 West Esplanade North Vancouver BC V7M 3H9 604-982-6675 1-844-982-6675 .icbc.com HRERC37B