Bilingual Customer Care Specialist

Position : Bilingual Customer Care Specialist

Location : Woodbridge, ON (100% Onsite)

Salary : Competitive and based on experience

Job Type : Permanent

Our client within the manufacturing industry is seeking a dynamic and motivated Bilingual Customer Care Specialist to join their team onsite in Woodbridge.

In this role, you’ll support team members, gain in-depth knowledge of products and processes, and work towards directly assisting customers and intercompany associates with their daily needs.

You’ll play a key role in building strong relationships with customers, sales teams, and support departments to deliver an exceptional customer experience, fostering future growth and success.

Responsibilities :

• Provide outstanding support for French-speaking customers in a technical product environment, including handling inquiries, pricing and discounts, order entry, follow-ups, and after-sales support.
• Review orders for accuracy in products and pricing, and proactively engage with customers to ensure their requirements are met while suggesting alternatives when necessary.
• Build strong relationships and foster understanding with customers, sales teams, teammates, and support departments to meet and exceed customer expectations consistently.
• Act as a customer advocate within the organization, delivering timely and accurate updates to customers, sales teams, and internal departments.
• Collaborate with the sales team to drive growth and uncover new opportunities with customers.
• Perform additional responsibilities as required.

Qualifications :

• Fluent in French and English (Bilingual).
• 2-3 years of experience as a Customer Care Specialist supporting custom products or building materials.
• Solid understanding of customer service principles and practices.
• Proficiency in CRM tools, MS Office applications, and experience navigating ERP systems like JD Edwards.
• Knowledge of manufacturing and / or building material products is an asset.
• A university degree or technology-related diploma.

Skills and Experience :

• Proven ability to deliver excellent customer support in a fast-paced environment.
• A passion for learning and providing technical guidance on products.
• Successful track record working in a B2B environment.
• Strong communication skills and the ability to collaborate effectively within a team.
• Resourceful problem-solver with a proactive approach to troubleshooting and implementing solutions.
• Excellent relationship-building skills, including conflict resolution and credibility with internal and external stakeholders.

Physical Demands and Working Conditions :

• Work in a manufacturing / industrial environment with occasional exposure to dust and noise.
• Ability to navigate through a large manufacturing facility on occasion.

Why Join Our Client's Team?

• Comprehensive employer-paid benefits plan and RRSP.
• Opportunities for ongoing training and development.
• Collaborative and supportive team environment.
• A stable and growing industry with opportunities for advancement.

If you thrive in a fast-paced, customer-focused environment and are passionate about delivering exceptional service, we encourage you to apply today!

Please send your resume in Word format to Christina Cerra at [email protected].

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