Is this role right for you?
In this role you will :
- Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
- Educate Clients on a wide range of financial products (e.g. Chequing / Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.
Hiring & Training Details :
- Our Customer Contact Centre is located at Terminal Station, 1234 Main St, Moncton, NB
- Position Start Date : October 7th, 2024
- Position Status : Full-time (37.5 hours)
Training & Work Shift Details :
Must be available to attend training for a total for 16 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :
- Strong English and French, both oral and written communication skills
- High curiosity to help meet clients’ needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
- Experience in retail, sales or other customer service environment is an asset
What's in it for you?
- You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
- You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
- You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.
- Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment.
If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
For additional information and resources please visit our Indigenous Talent Program page :
First Nations/Metis/Inuits -Bilingual (FR/EN) Client Service Specialist - Moncton, NB - Tangerine
Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment . Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them. Strong English and French, both oral and written commun...
Moncton Bilingual Client Service Assistant
The successful candidate will possess the following skill set:Office/Legal Administration Diploma or related education or transferable administrative experience;Bilingualism in English and French;Demonstrated accounting skills;Exceptional technology skills, with proficiency in all aspects of Microso...
Moncton Bilingual Client Service Assistant
The successful candidate will possess the following skill set:Office/Legal Administration Diploma or related education or transferable administrative experience;Bilingualism in English and French;Demonstrated accounting skills;Exceptional technology skills, with proficiency in all aspects of Microso...
First Nations/Métis/Inuit Candidates - Executive Services Coordinator (Remote): Future Opportunity
Rooted in a vast community of Indigenous and ally voices, and underscored by our recent achievement of a from the Canadian Council for Indigenous Business, we persistently work towards advancing reconciliation. Our Indigenous community consists of Indigenous (First Nations, Inuit, Métis) employees w...
Virtual Info Session: Come Learn About Tangerine Bilingual Client Service Roles!
Join Us on October 17th at 5:00PM AST/4:00PM EST for an info session to learn about our Bilingual (French/English) Customer Care roles in Moncton, New Brunswick. Virtual Info Session: Come Learn About Tangerine's Bilingual Contact Centre roles in Moncton!. At Tangerine we value the unique skills and...
Work From Home Customer Service Sales Moncton, NB
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Present benefit programs to enroll new cl...
Bilingual Administrative Assistant (Moncton, NB)
Bilingualism in French & English is a requirement. Professionalism - Demonstrates professional standards of conduct when governing interactions between individuals in a business environment;. Attention to Detail - Attends to details and pursues quality in the accomplishment of tasks, regardless of t...
Remote Customer Service Sales Moncton, NB
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Present benefit programs to enroll new cl...
First Nations / Inuit / Métis - Mainframe QA Analyst
A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. Qualified First Nations / Inuit / Métis applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous ...
Remote Customer Service Sales Moncton, NB
Overview: We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing outstanding customer service and support to our client base. Present benefit programs to enroll new cl...