Director, Operational Risk

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description : About the role :

About the role :

As an important member of the Sun Life Canada Chief Risk Officer's team, this role reports to the AVP, Risk Management who reports to the Sun Life Canada, VP, Chief Actuary & Chief Risk Officer (CRO).

The team is responsible for the overall integrity of the operational risk management function across Canada, ensuring that these functions operate in compliance with the Enterprise Risk Management Framework, associated Policies and Operating Guidelines that allow Sun Life Canada to effectively comply with external regulatory requirements.

The role of the Director, Operational Risk Management for Sun Life Canada is a second line of defense function. The incumbent is expected to provide technical risk expertise, project management leadership & guidance, and effective input, advice, oversight, and challenge over the design and execution of select operational risk programs.

In doing so, the incumbent will need to effectively partner with Corporate Risk teams and the first line of defense Risk Center of Excellence (CoE) to support, while effectively challenging, the Business Unit Risk Owners in the management of Risk.

What you'll be doing :

Acting as the key person responsible or as the operational back-up for a select combination of risk programs, activities, and functions.

These will change from time-to-time and include (but are not limited to) a sub-set of the following :

Responsible for representing the Canadian Business Group (BG) in supporting Enterprise owned projects in partnership with the 1st line Risk Centre of Excellence.

Currently preparing for significant engagement in E-21 Operational Resilience.

• Leads Business Group (BG) second line Operational Risk Management policy responsibilities (e.g., Model and End User Computing, Third Party Risk Management, Information Management).
• The incumbent's ability to influence will be critical to their success. These activities include but are not limited to policy, guideline and technology consultations and enablement;

second line monitoring, oversight, review & challenge; and risk policy non-compliance management & reporting.

Managing the second line responsibilities associated with various aspects of Canada's Operational Risk management program.

Determination of Canada's Operational Risk profile would be completed through the review, challenge and interpretation of the results from various inputs, including Key Risk Indicators (KRIs), Risk and Control Self Assessments (RCSAs), Business Practice Reviews (BPRs), Policy Non-Compliances (PNCs), and Operational Risk Events (OREs).

• Drafting the Sun Life Financial Trust (SLFT) Chief Risk Officer's quarterly risk report to its Board of Directors. This includes monitoring and reporting on SLFT's Key & Emerging Risks, managing risk policy updates, reporting on outsourcing, and other notable risk activities supporting SLFT.
• Enabling the accurate and complete reporting of Risk policy & guideline non-compliances (PNCs) through strong partnerships with the Risk CoE and Corporate policy owners.
• Drafting elements of the Business Group Chief Risk Officer report which would include operating, managing and assessing risks through the Key and Emerging Risk process.
• Supporting the facilitation of the Canadian Risk Oversight Committee (CROC).
• Attends various Business Unit Risk Committees and is responsible for independent oversight and challenge, to help ensure the overall integrity of risk management functions across the business.

This role is expected to provide constructive challenge to senior management to drive a balanced risk model and appropriate risk-adjusted decision making.

Represents the Sun Life Canada Risk Management team when participating in key initiatives, external reviews of Risk Management, or other ad-hoc risk deliverables.

Demonstrate ownership of the programs and processes that you operate through :

• Facilitating effective second line monitoring and challenge while working directly with the Risk Centre of Excellence (CoE) and other Risk Subject Matter Experts such Compliance, Legal, Information Security etc.
• Knowledge of the business, partners, processes, and customers you will lead or support the development of lean processes, efficient tools, and effective reporting
• In partnership with Corporate program owners, the Risk CoE, and first line risk owners, you will contribute to influencing, developing, and maintaining select risk management programs
• Consulting on business practice reviews and monitoring the evaluation of risks you help to ensure gaps / opportunities are identified, effectively communicated, efficiently managed, and escalated to relevant forums
• Continuously improving outcomes in the areas you operate

What you'll need to succeed :

• University degree, MBA, or various transferable skills or designations
• Successful experience interpreting policy and / or regulatory requirements that lead to the execution of effective processes that support and enable policy compliance
• Knowledge of the insurance, wealth and health industry products, distribution, and service
• Experience / knowledge in Audit, Controls, Compliance, Finance, Accounting, Actuarial
• Familiarity and experience with SharePoint, Tableau, RSA Archer
• Positive attitude, strong intrinsic motivation, a natural willingness to support the team, and a proven ability to develop and cultivate strong business relationships
• Confident verbal and written communication skills with proven success in presenting sensitive matters to management
• Ability to successfully lead / manage / influence change effectively as a key participant in a project or as a project manager
• Ability to distill complexity in simply terms without missing critical components
• Demonstrated ability to develop and execute innovative practical solutions to complex problems
• Seven or more years of experience in the financial services industry with working knowledge of related risk frameworks.

Operational Resilience would be a significant asset. Minimum two years of experience in risk management or related functions (e.

g. Compliance, Finance, Audit) with a possible certification in risk management

Strong working knowledge and hands on experience with MS Office products with a history of continuous improvement

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.

Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues.

We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to redacted .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range :

105,000 / 105 000 - 175,000 / 175 000

Job Category : Risk Management

Risk Management

Posting End Date : 26 / 09 / 2024

26 / 09 / 2024