Job Description
- Consistently offer welcoming, friendly and warm service to external and internal guests.
- Provide intuitive service, engaging with external and internal guests and anticipating their needs.
- Foster positive cross departmental relationships to create a seamless experience
- Supporting company and hotel policies and procedures including the promoting and participation in EES, Health and Safety, and Voice of Guest initiatives
- Clean and sanitize all assigned guestrooms and public spaces including : dusting, making beds, soiled linen / garbage removal from rooms, vacuuming, bathroom cleaning and disinfecting, cleaning furniture, inside window cleaning, replenish rooms with supplies
- Follow detailed cleaning standards in both stayover and vacant rooms as set through our ALL Safe Stay Well, Leading Quality Assurance and Accor’s brand standards
- Consistently update and record all cleaned rooms in provided mobile devices
- Report any maintenance needs required in guest rooms, service areas and public spaces
- Communicate any specific guest requests or concerns with a Housekeeping leader
- Participate in deep cleaning of rooms as required
- Return and properly tag all lost and found articles in the Housekeeping Office
- Working safely to prevent injury
- Performs other related duties and follow hotel standards as assigned / applicable.
- Will work weekends, holidays and shift work as scheduled
Qualifications
- Previous housekeeping experience an asset
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (included but not limited to) :
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
- Standing for entirety of 8 hour shift
Additional Information
What’s in it for you?
- Free Meals : Tasty meals on us every shift.
- Travel Discounts : Sweet deals at Accor hotels worldwide.
- Dry Cleaning : Free dry-cleaning for your work gear.
- Skill Up : Custom learning programs to boost your talents.
- Impact : Join our CSR, Sustainability, and DEI Committees.
- Level Up : Unlock new career heights with exciting growth paths.
BE PART OF OUR FUTURE.
Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
Join us and help shape the future of one of Toronto’s most treasured landmarks.
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