Office Manager - Hunter Dental

About Us :

Hunter Dental has proudly been serving the Markham community for over 60 years. Our vision is to simply help our patients achieve the highest level of dental health, in a caring and comfortable environment.

Dr. Rory Hunter and the Associates, pride themselves on providing quality dental care and stars on Google reviews, evidence of the exceptional patient service, commitment to continuous learning, and innovative technology.

Hunter Dental offers a wide range of procedures that include the following : Invisalign, TMD program, TMJ treatment, periodontics, oral surgery, and dental sedation.

Our practice is conveniently located in a beautiful heritage building at 34 Main St N in Downtown Markham.

The Opportunity :

We're seeking an experienced and dynamic Office Manager to join our team!

This pivotal role involves accelerating the Invisalign program and implementing our new Temporomandibular Disease (TMD) program.

As a key player, you'll contribute to team development and drive new business initiatives.

Candidates must have a strong understanding of clinical treatments, exceptional patient care, excellent communication, facilitation, and team development skills, a results-driven mindset with a focus on business essentials and KPI, and proficiency in Tracker PMS and RecallMax, digital workflow, and strong numerical skills.

If you're a motivated leader who thrives in a growth-oriented environment, join us and play a crucial role in shaping the success of our dental practice.

Schedule : Full-Time

• Mondays - 7 : 30 am to 5 : 30 pm
• Tuesdays - 10 : 30 am to 7 : 30 pm
• Wednesdays - 7 : 30 am to 5 : 30 pm
• Thursdays -7 : 30 am to 5 : 30 pm
• Fridays - 7 : 30 am to 3 : 00 pm
• Saturdays - one (1) per month - 7 : 30 am to 1 : 30 pm. (Friday will be off on the week that the Saturday is required)

Benefits of Joining Our Team :

• Competitive compensation
• Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program;

reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!

• Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
• Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
• Attend social and CE events to network with dental professionals in your community
• Work-life balance and flexibility
• Access to modernized technology to provide optimal oral care to patients

Key Responsibilities :

Operational Planning & Execution

• Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
• Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

Compliance & Patient Safety

• Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
• Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
• Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

Leadership

• Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
• Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
• Support recruitment efforts to interview dental professionals and assess for best fit.
• Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

About You :

• 3-5+ years of prior experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
• Strong business acumen and extensive experience in budgeting and forecasting
• Strong commitment to maintaining health regulation and operational standards
• Willingness to work varied hours to align with business needs
29 days ago