Service Manager

Overview

At Island Owl Mazda , we do things differently — with creativity, energy, and a genuine sense of fun that sets us apart. We’ve built a loyal following on Vancouver Island by focusing on people first : our guests, our team, and our community.

Our culture is fast-paced, collaborative, and family-oriented. We take our work seriously, but not ourselves — balancing high standards, continuous improvement, and accountability with laughter, innovation, and pride in what we do every day.

As a Service Manager , you’ll play a key leadership role in bringing Mazda’s “Feel Alive” philosophy to life in our service department. From delivering exceptional guest experiences and developing a high-performing team, to maintaining strong operational controls and service KPIs, you’ll help ensure every visit reflects the care, quality, and integrity Island Owl Mazda is known for.

We’re deeply connected to the Campbell River community and believe success is built through teamwork, trust, and celebrating both the big wins and the small moments along the way. If you’re a hands-on leader who thrives in a positive, people-first environment and takes pride in running an exceptional service operation, Island Owl Mazda is the place for you.

Role Summary

The Service Manager oversees the daily operations of the dealership’s service department, ensuring efficient workflows, exceptional customer service, and the achievement of department profitability goals. This role involves leading and developing the service team, maintaining high operational standards, and fostering strong customer and employee relationships. The ideal candidate is a dynamic leader who balances business acumen with a customer-first mindset.

Key Responsibilities

• Lead, mentor, and develop the service department team, including service advisors, technicians, and apprentices.
• Oversee daily operations, ensuring productivity, efficiency, and adherence to dealership and manufacturer standards.
• Monitor and manage service department performance metrics, including CSI (Customer Satisfaction Index), productivity, and profitability.
• Foster a culture of exceptional customer service by ensuring prompt, transparent, and professional communication with clients.
• Collaborate with parts, sales, and administrative teams to ensure seamless dealership operations.
• Ensure accurate and efficient preparation of repair orders, warranty submissions, and invoicing.
• Manage scheduling and workload distribution to maximize technician productivity and minimize downtime.
• Implement training programs and support employee development to enhance skills and career growth.
• Enforce workplace safety policies and maintain a clean, organized, and safe shop environment.
• Handle escalated customer concerns or complaints with professionalism and a solution-focused approach.
• Identify and implement process improvements to drive revenue growth and improve customer experience.
• Perform other duties as required to support dealership operations.

Qualifications & Requirements

Apply

If you believe you’d be a great fit for the Service Manager role and our team at Island Owl Mazda , we’d love to hear from you. Please submit your resume for consideration. We sincerely thank all applicants for their interest; however, only those selected for an interview will be contacted.

Island Owl Mazda is proud to be an equal opportunity employer. We are committed to creating a workplace that is inclusive, respectful, and welcoming to everyone.

We believe diverse perspectives strengthen our team and enhance the experience we deliver to our guests. We are dedicated to fostering an environment where every employee feels valued, supported, and empowered to succeed.

If you require an accommodation at any stage of the selection process, please let us know. We will work with you to ensure your needs are met in accordance with applicable legislation.

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