Finance Manager

Pacific Nations Auto Sales & Finance , part of the Steve Marshall Auto Group , is one of Vancouver Island’s Top 10 highest-rated dealerships , proudly holding 1,300+ 5-star Google reviews .

For over 8 years , we’ve achieved consistent year-over-year growth in sales volume, profitability, and reputation. Our inventory is strategically designed for financing, complemented by a strong mix of price-point vehicles that attract high-intent CarGurus shoppers.

We have a talented team of 5 experienced Sales Reps , supported by a full Admin team , Office Manager , Controller , Assistant / Inventory Manager , Video Production Specialist , Lot Attendant , and CSR , all working in a fast-paced, professional, and positive environment.

Modern Tools & Technology

We provide the top tools in the industry , including PBS , vAuto , and ADP , alongside a high-performing website featuring CarGurus price badging , a Carfax trade tool , an embedded YouTube channel , Google reviews , sold photo galleries , and a Community Support section showcasing our charitable involvement. Our AI-powered CRM and robust advertising mix ensure a steady stream of high-quality leads.

Culture & Group Support

As part of the Steve Marshall Auto Group , you’ll have access to a full executive support team , including People & Culture and IT Managers , plus a collaborative network of 15 dealerships . We foster a fun, rewarding work culture with Friday pizza days , Canucks games , whale-watching trips , team dinners , and the annual black-tie Steve Marshall Group Christmas Gala . Top performers also earn incentive trips to Las Vegas, Scottsdale, and San Diego , and are recognized at the Year-End Awards Gala in downtown Vancouver.

Role Summary

The Automotive Finance Manager is responsible for guiding customers through the financing and insurance process with professionalism, transparency, and efficiency. This role ensures all deals are structured in compliance with lender, OEM, and regulatory requirements while maximizing profitability and customer satisfaction. The Finance Manager works closely with the Sales team, lenders, and customers to secure approvals, present financing options, and achieve dealership targets for finance and insurance product penetration.

Key Responsibilities

• Customer Consultations : Meet with customers to explain financing options and guide them through the vehicle financing process. Discuss loan terms, payment schedules, interest rates, and lease agreements to help customers make informed decisions.
• Loan and Lease Processing : Assist customers in completing financing applications and ensure all required documentation is accurate and submitted to lenders. Evaluate customer credit profiles and match them with suitable financing options.
• Lender Relationships : Build and maintain relationships with financial institutions, lenders, and banks to secure favorable loan terms and expand financing options for customers.
• Compliance Management : Ensure all financing processes adhere to provincial, and local regulations, as well as dealership and OEM policies. Stay up-to-date with changes in laws and regulations related to automotive financing.
• Upselling Products : Present and sell additional products and services, such as extended warranties, insurance, maintenance plans, and other add‑on options that enhance vehicle ownership while contributing to dealership profitability.
• Contract Preparation : Review and finalize financing contracts, ensuring all terms and conditions are clearly stated and understood by the customer. Oversee accurate signing and processing of agreements.
• Problem Resolution : Address and resolve any customer issues related to financing or contract discrepancies, providing excellent customer service to maintain satisfaction.
• Reporting and Tracking : Maintain accurate records of financing transactions, loan approvals, and sales performance. Provide regular reports to dealership management on financing department performance.
• Sales Team Support : Collaborate with the sales team to structure deals that meet customer needs while ensuring dealership profitability. Provide guidance on financing options during the sales process.
• Performance Targets : Work toward meeting and exceeding departmental goals for financing penetration rates, product sales, and customer satisfaction.
• Training and Leadership : Train and mentor sales staff on financing products and processes, helping them understand how to present financing options effectively to customers.
• Customer Follow‑Up : Conduct follow‑up calls to ensure customer satisfaction with financing terms and to address any concerns post‑purchase.

Qualifications & Requirements

Compensation, Schedule & Benefits

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