Luxury Retail Store Manager
Permanent position, Calgary Area
Excellent benefits & perks
Come join an international luxury brand retailor that is at the ultimate top of its league, we’re seeking experienced high-end retail Store Managers in Calgary, Alberta.
If retail management is your passion, you are driven for premium client care experiences and are a top achiever, metrics driven and at the top of your league, this is the dream employer!
Responsibilities :
People development, management, and team building :
- Elevate and hire top talent to ensure a successful team and create a best-in-class service and success by developing and motivating a performance driven sale team.
- Consistently coach and encourage employee learning with continuous product training, objectives, and the effective management
- enthusiastically train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
- Provide strategies and opportunities for succession goal planning by conducting monthly one-on-one’s with staff and leadership team and creating individual development plans for their continued growth.
- Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
- Participate in country-wide management meetings, conferences and seminars
- Promote and Maintain high level of business acumen, best practices and promote company values
Store Operations
- Fully grasp and maintain all daily operational procedures and ensure the successful operation of the store in all areas.
- Identify improvements and new ways to execute efficiencies and best practices.
- Excellent mastery of scheduling according to store budget, sales trends, & special events and trending items to maximize every opportunity.
- Ensure the team successfully reaches sales goals and metrics : Sales, Conversion, presence, Turnover etc..
- Ensure compliance with company Health and Safety measures across the store and employees
Planning and Merchandising
- Oversee the Visual Merchandising team and ensure the merchandising directives are efficiently carried out as per HQ
- Deliver on punctual planning and execution of merchandise launches.
- Communicate qualitative and quantitative statistics and feedback to the District Manager, VM Manager on products & visual merchandising to drive results
- Effective management of product inventory from Back of House to floor
Qualifications
- Minimum of 3 years' experience or more in a luxury / high-end retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.
- Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
- Proficient in Microsoft Office products and retail business systems
- Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
- Ability to work weekends, evenings and holidays as needed.
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