Branch Manager

Luxury Retail Store Manager

Permanent position, Calgary Area

Excellent benefits & perks

Come join an international luxury brand retailor that is at the ultimate top of its league, we’re seeking experienced high-end retail Store Managers in Calgary, Alberta.

If retail management is your passion, you are driven for premium client care experiences and are a top achiever, metrics driven and at the top of your league, this is the dream employer!

Responsibilities :

People development, management, and team building :

• Elevate and hire top talent to ensure a successful team and create a best-in-class service and success by developing and motivating a performance driven sale team.
• Consistently coach and encourage employee learning with continuous product training, objectives, and the effective management
• enthusiastically train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Provide strategies and opportunities for succession goal planning by conducting monthly one-on-one’s with staff and leadership team and creating individual development plans for their continued growth.
• Demonstrate superior communication and customer service skills by communicating successes, opportunities, and solutions to drive employee engagement
• Participate in country-wide management meetings, conferences and seminars
• Promote and Maintain high level of business acumen, best practices and promote company values

Store Operations

• Fully grasp and maintain all daily operational procedures and ensure the successful operation of the store in all areas.
• Identify improvements and new ways to execute efficiencies and best practices.
• Excellent mastery of scheduling according to store budget, sales trends, & special events and trending items to maximize every opportunity.
• Ensure the team successfully reaches sales goals and metrics : Sales, Conversion, presence, Turnover etc..
• Ensure compliance with company Health and Safety measures across the store and employees

Planning and Merchandising

• Oversee the Visual Merchandising team and ensure the merchandising directives are efficiently carried out as per HQ
• Deliver on punctual planning and execution of merchandise launches.
• Communicate qualitative and quantitative statistics and feedback to the District Manager, VM Manager on products & visual merchandising to drive results
• Effective management of product inventory from Back of House to floor

Qualifications

• Minimum of 3 years' experience or more in a luxury / high-end retail leadership role with a focus in retail operations, budgeting, planning, customer service, sales and people leadership and management, with acute understanding of financials and reporting.
• Extensive experience and ability to lead the delivery of a high level of customer service in a brand retailer.
• Proficient in Microsoft Office products and retail business systems
• Self-motivated to build, grow, lead and manage high-performing teams, with strong coaching and mentoring abilities
• Ability to work weekends, evenings and holidays as needed.
9 days ago