Quality Service Analyst

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If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of Communities of belonging, lives with connection .

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

The Role :

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include :

• Identifying opportunities for agency service reorganization and assisting with the implementation
• Ensuring that individuals and their families receive information about individual resource allocation decisions
• Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
• Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Providing information to assist in the investigation of licensed residential resources
• Ensuring service collaboration and developing cost-sharing agreements

Key duties include :

• Developing service contracts or agreements and negotiating the costing details and quantities
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Conducting on-site reviews (homes, staffed residential facilities, programs, etc.) and investigating competency issues
• Receiving financial reports and reviewing details to ensure delivery of agreed-upon services for approved funding supports

Qualifications :

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education / experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Benefits You will receive a comprehensive benefits package, including an employer-paid extended health and dental plan, a BC Public Service Pension plan with employer contributions, generous vacation, and more! Learn about what we offer!

Hybrid work Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period and dependent on office needs .

Travel : Occasional local travel, including some overnight travel, is required.

Additional Info : Team : ISO North

Team : ISO North

Term / Status : Regular, Full-time

Classification / Salary : Social Program Officer (Growth to R24) / Position starts at $65,844 to $73,855 annually plus an annual retention incentive payment ($3000) and one extra vacation day per year.

The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination.

Closing date : Until Filled

Apply now! To be considered, please apply online . Applications received by other means will not be considered.

Successful applicants are subject to a Criminal Record Check.

Reasonable accommodations are available on request for candidates taking part in the recruitment process. If you require support applying online because you are a person with a disability, please contact us at .

CLBC encourages applications from all equity-seeking groups.