Youth Support Worker - Residential Group Home

Youth Support Worker – Residential Group Home (Part-Time or Full-Time)

Position Summary

The Youth Support Worker (YSW) plays a critical role in providing safe, structured, and trauma-informed care to youth residing in a licensed residential group home. This position requires professionalism, sound judgment, emotional maturity, and a strong sense of accountability. Youth Support Workers are responsible for supporting daily routines, ensuring safety, documenting observations, and maintaining a respectful and stable environment at all times.

This role may include day, evening, and/or overnight shifts, depending on operational needs.

Key Responsibilities

• Provide direct care and supervision to youth in accordance with individualized care plans

• Maintain a safe, calm, and structured living environment

• Support daily routines including meals, hygiene, school readiness, appointments, and activities

• Build appropriate, professional relationships with youth using trauma-informed and strength-based approaches

• De-escalate challenging behaviours using approved strategies and non-violent crisis intervention techniques

• Accurately document daily logs, incident reports, and observations in a timely manner

• Follow all policies, procedures, and ministry/agency guidelines

• Communicate effectively with management, team members, and external professionals

• Maintain confidentiality and professional boundaries at all times

• Respond appropriately to emergencies and follow established protocols

Qualifications & Requirements

• Experience working with youth in residential care, group homes, child welfare, or related settings preferred

• Post-secondary education in Child & Youth Care, Social Work, Psychology, Diploma in Developmental Service Worker (DSW), Personal Support Worker (PSW), or a related field is an asset

• Strong communication, documentation, and interpersonal skills

• Ability to remain calm, professional, and composed in high-stress situations

• Reliable, punctual, and able to work independently as well as part of a team

• Clear Vulnerable Sector Check (required)

• Valid First Aid & CPR certification (or willingness to obtain)

• CPI / NVCI certification is an asset (training may be provided)

Work Schedule

• Part-Time and Full-Time opportunities available

• Shifts may include days, evenings, weekends, and awake overnights

• Flexibility is considered an asset based on operational needs

What We’re Looking For

We are seeking individuals who are:

• Ethical, dependable, and accountable

• Comfortable working within structure, policies, and clear expectations

• Genuinely committed to youth wellbeing and professional care standards

• Interested in long-term, meaningful work rather than short-term or casual shifts

Why Join Mulberry Residence

• Supportive leadership and clear expectations

• Structured, professional work environment

• Opportunity to make a meaningful impact in youth lives

• Ongoing guidance and growth within residential care