Customer Care Specialist

Do you have a passion for providing exceptional customer service? Are you seeking a career opportunity in the financial industry?

Do you possess strong problem-solving skills and thrive in a fast-paced environment? then we have the perfect job for you!

Randstad is looking for a Customer Service Representative to work for a well known financial company in the Oakville area.

This is a full time, permanent hybrid position, to find out more, read below :

Location : Oakville (Ford Dr and Royal Windsor Dr)

Hours of Operation : Monday - Friday 8 : 30am - 9 : 00pm

Hybrid : 3 days in office, 2 days at home

Benefits that include virtual healthcare and an Employee & Family Assistance Program

3 week vacation

Full Service cafeteria on site

Beautiful Forrest Scenery

Advantages

• Full-Time Hours
• Permanent
• Competitive Pay
• No weekend shifts
• Work for a well-known company
• Equipment provided
• Opportunity to work in an office
• Bonuses - End of the year performance and company performance
• Get your foot in the door with a great organization

Responsibilities

• Interact with internal / external clients through various channels with precision and professionalism
• Convey decisions and information while overseeing daily Service Levels
• Resolve all client inquiries promptly and professionally, consistently meeting the customer's needs for a positive experience
• Execute necessary back-office tasks to conclude the client interaction
• Enlighten clients on procedures, ordering platforms, and the diverse range of products provided by FCT
• Examine existing transactions, addressing and notifying clients of any issues related to their specific files, escalating when required
• Stay current on all policies, procedures, and practices, including departmental policies / practices and the overarching Companywide best practices

Qualifications

• 1 -2 years of customer service experience
• Min 1 year of call center experience
• Graduate of a law clerk / legal admin program or equivalent experience is required
• Minimum of 6 months experience with the end-to-end real estate transaction cycle
• Exceptional phone manner with strong communication and interpersonal skills
• Detail-oriented and proven ability to multi-task in a fast-paced environment
• Team player

Summary

If you are interested in the Customer Service Representative position then we would love to hear from you! Please apply directly online or send your resume to mina.

[email protected] "Customer Service Representative - Hybrid"

We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.