Job Description
Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area.
Our team of Supply Chain and Logistics experts speaks your language and operates in your world.Hello ! I'm Jérémy, Recruitment Consultant for Fed Supply, an employment agency specializing in supply chain, logistics, transportation and customer service - offering temporary and permanent jobs in the Greater Montreal area.
Our team of Supply Chain and Logistics experts speaks your language and operates in your world.I am assisting one of our clients in the distribution sector in their search for Bilingual Customer Service & Technical Product Support.
Key Responsibilities : - Provide technical support and expertise to customers and internal staff regarding flooring products and installation procedures.
- Main products include engineered wood, laminate, and vinyl flooring;- Manage the customer service and ensure high levels of customer satisfaction;
- Handle inbound customer inquiries regarding technical matters;- Manage customer complaints and escalations to ensure timely resolution;
- Identify and assess customers' needs, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, achieve satisfaction;
- Develop and deliver training programs for customers and internal staff;o For example, this hire may be asked to support sales staff on technical product needs, such as helping them understand client's technical requirements, respond to product questions, product recommendations, and troubleshooting.
- Conduct product and market research to stay up-to-date on industry trends and advancements;- Analyze customer feedback to identify areas for improvement and recommend changes to improve customer satisfaction;
- Work with the R&D team to provide input on new product development and testing;- Support client operations team on daily tasks as needed;
- Develop and maintain relationships with key customers and industry experts;- Willingness to occasionally visit customer locations and job sites to review and resolve installation and product issues, and provide technical support and expertise on-siteQualifications : - Expertise in flooring products and installation procedures, industry certifications a plus;
- Minimum of 5 years of experience in technical product support or customer service lead role;- Bilingual (English & French) - written and verbal;
- Computer literacy and proficiency in Microsoft Office Suite and CRM software;- Strong communication and interpersonal skills;
- Demonstrated leadership skills;- Organized, detailed, versatile, responsible and reliable;- Professional, ethical, and ability to work independently and as part of a team;
- Problem solver and ability to handle multiples files at a time. Requirements :
- Work Permit
- Work Permit
Customer Success Associate, Technical Support (French bilingual)
Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as well as IT (Information Technology) professionals. Background in providing customer service and technical support. Maintain current knowledge of al...
Bilingual WEB customer service agent
A Quebec-based fashion and home decor company is looking for a Bilingual customer service agent to work in their state-of-the-art distribution center, located in the Chauveau sector of Quebec City. The Bilingual WEB customer service agent mandate is to optimize and enhance the online shopping experi...
Bilingual Customer Service Representative
Customer Care Associate – Order Entry Champion will ensure exceptional customer care through the support, service and championing of our customer’s requirements within the Caldic organization while also providing sales and operational support by liaising with current customers and responding to new ...
Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre | Air Canada
Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc. Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre. As a Customer Sal...
Customer Service Agent / Account Manager - BILINGUAL
As a Customer Service and Management Agent, you'll be the beating heart of our customer relations: customer contact, problem solving, order management and many other related tasks. Customer Service Agent / Account Manager - BILINGUAL. At the crossroads of sales, service, administration and innovatio...
Bilingual Customer Service Representative
Join our Remote Customer Care team for a 12 month contract and make an impact by providing customer front-line excellence support by servicing internal and external clients in the Health Care industry. The Customer Care Representative processes customer orders and responds to customer inquiries over...
Bilingual Customer Support Coordinator
You will oversee client support in a variety of products including our retail car-buying services, dealership sales solutions, and leveraging our dealer network to find vehicle replacement pricing for insurance total loss claims. Previous customer support or service experience is an asset. Your insi...
Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect
The Consulting Practice Manager – NetSuite Advanced Customer Support (ACS) position will lead a team responsible for delivering ACS services in our Product industry. Senior Practice Manager - Advanced Customer Support - NetSuite Services ACS Architect. Work with other NetSuite Sales, Support, Delive...
Bilingual Customer Service Representative - Centre of Digital Expertise
Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our. The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. Customer Service Representative. Provide technical support for program activation and use. ...
Customer Technical Support Specialist - Claris Healthcare
Customer Support: Provide timely and efficient technical support to Claris Healthcare customers (seniors, family, and professional care providers) via phone, email, chat, and other communication channels. As a Customer Support Specialist at Claris Healthcare, with a focus on Claris Companion, you wi...