IT / Application Support Technician

Company Description

Pave your career at Techo-Bloc

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America.

We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition :

At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department.

Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards :

Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture :

Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success! Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits :

• RRSP with employer contribution
• 24 / 7 telemedicine & Employee Assistance Program (EAP)
• Inhouse leadership development and coaching
• Training & Development Programs
• Flexible work arrangements
• Considerable referral bonuses
• Discounts on Techo-Bloc’s products
• Healthy snack-filled kitchens
• Techo-Bloc branded swag
• Free parking
• Employee Recognition Events
• English and French courses available as needed

Job Description

On site position

Techo-Bloc is seeking an IT / Application Support Technician with a dynamic, curious and go getter personality to work on a stimulating role where 50% of the time will be spent working as an IT Technician supporting end users on computer related issues and the other 50% of the time will be spent working on ERP related issues (AX 2012 / D365 and other business applications).

The successful candidate will be collaborating and working alongside a team of 10 + team members located in Canada and US.

Main responsibilities :

IT Technician (50%)

• Provide technical support for users;
• Identify, monitor and document troubleshooting activities in the Help Desk system;
• Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
• Install, configure, and optimize workstations, laptops and peripherals;
• Test ’patches’’ and ’fixes’’ to ensure that the problem is adequately resolved and ensure the follow-up with the user;
• Assist in the implementation of new technologies and projects.

AX Application Support (50%)

• Provide support and assistance to Dynamics AX end users;
• Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed;
• Collaborate with the IT Systems Development team to facilitate communication and understanding of business processes and system functionality;
• Update AX documentation;
• Perform Security Administration and set up for Dynamics AX.

Qualifications

• Ability to learn and analyze business processes and requirements;
• Post secondary education in a related field or equivalent certifications and / or work experience;
• Bilingual (English is required in order to service our customers and suppliers based in the United States and outside Quebec);
• Two (2) years relevant experience in a Microsoft environment (Windows and Office365);
• Excellent customer service and interpersonal skills;
• Great problem-solving skills;
• Relevant Dynamics AX experience, a plus;
• Dynamics 365 experience, a plus;
• Experience in using a Help Desk solution.

Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.