Level 1 IT Support Technician Digital and IT Montréal
ABOUT THE JOB
Our client is looking for a Level 1 IT Support Technician to join a dynamic and growing team.
YOUR RESPONSIBILITIES
- Provide technical support to local and remote users
- Communicate and follow up on solutions to various problems submitted
- Manage the inventory of equipment, software and license compliance
- Replace and assign computer equipment
- Manage login, access rights and workstation security
- Manage VOIP and cellular phone systems
- Assist the team in charge of developing and testing new software applications
- Document operational and problem resolution processes
ABOUT THE JOB
Our client is looking for a Level 1 IT Support Technician to join a dynamic and growing team.
YOUR RESPONSIBILITIES
- Provide technical support to local and remote users
- Communicate and follow up on solutions to various problems submitted
- Manage the inventory of equipment, software and license compliance
- Replace and assign computer equipment
- Manage login, access rights and workstation security
- Manage VOIP and cellular phone systems
- Assist the team in charge of developing and testing new software applications
- Document operational and problem resolution processes
OUR OFFER
- Growing company with renowned partners and customers
- Interesting and varied work with clients from a multitude of sectors and industries
- Opportunity for advancement and professional development
- Social benefits
- RRSP contribution
- Competitive Salary
- 1 day offered for your birthday
- Office located in the Old Port of Montreal
OUR REQUIREMENTS
- A DEC in computer science or in the process of obtaining the degree
- B ilingual (English and French) in order to serve customers from all provinces
- Experience with technical support software (ticketing system)
- Knowledge of networking (TCP / IP, DHCP, DNS, VLAN)
- Infrastructure Microsoft Exchange 365, Azure Active Directory
- Microsoft Windows 10 Pro
- Comptia A+ or similar certification, an asset
- Good knowledge of Microsoft Office 365 suite including Outlook, Word, Excel and Teams
- Knowledge of Android and iOS operating systems
- Knowledge of VMWare virtualization, an asset
LI-DNI
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