RESPONSIBILITIES :
In addition to standard responsibilities assigned to all Appliance Territory Managers as outlined below, the Senior Appliance Territory Manager has additional essential responsibilities to include :
- Perform projects and administrative work as assigned
- Address issues / problems and support initiatives within the territory as required and / or assigned
- Demonstrate professionalism and positive demeanor in performance of daily duties and lead by example
- Other senior tasks as assigned
Ability to perform all essential responsibilities for Appliance Territory Managers to include :
- Visit customers to service vendor products and perform sales and support services in assigned stores
- Travel to customer locations and service vendor products and maintain product displays
- Receive and respond to customer inquiries
- Provide new product information including receiving customer feedback regarding vendor products and services
- Support and provide product knowledge to customers by demonstrating equipment and providing product application training
- Answer customer sales and technical questions
- Resolve customer complaints in a timely manner
- Facilitate sales, marketing and promotional campaigns by acquainting accounts with the latest sales techniques.
- Resolve any customer and vendor differences
- Assist with placing special orders
- Place items on shelving units according to the plan-o-gram
- Manage and maintain inventory levels, make adjustments as required
- Attend and represent customer at trade / industry shows and training sessions as required.
- Report weekly summary of hours, location and sales impact at retail.
- Travel with designated Customer Manager and / or AMS Regional Manager when necessary
- Comply with all Customer and AMS policies and procedures
- Perform other related duties as assigned
MINIMUM REQUIREMENTS :
- 100% Travel required which includes overnight stays
- Ability to work varied hours / days as business dictates is required
- Knowledge of Brand Name appliances required
- Must be Microsoft Office proficient
- Required to lift up to 50lbs, this may include lifting weight above shoulders as needed
- Frequent standing, bending and twisting required
- Excellent communication, presentation, written and technical skills required
- Proof of valid driver’s license and insurance required (must meet company’s minimum requirements)
- Provide excellent customer service to customers and vendors
- HS diploma or equivalent required, college degree preferred
- 2 years of vendor sales experience preferred
- 1 year of field sales / customer service experience preferred
BENEFITS :
- Vehicle Reimbursement Program
- Company equipment
- Comprehensive compensation for travel (hotel and meals)
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