Customer Experience and Operations Manager

My client is looking for someone with a strong leadership and operational skills, who has the ability to develop and implement strategies to improve customer retention and develop programs to gain new customers.

Also, someone who is operationally efficient to ensure optimal stock levels are maintained at all time

Advantages

Excellent benefits

Growth opportunities

Staff discounts

other incentive programs

Responsibilities

• Ability to develop and implement strategies to improve customer retention and develop programs to gain new customers.
• Collect, analyze customer feedback and through analytical skills analyze those performance metrics, identify trends and implement data driven decisions to improve operational efficiency and customer satisfaction
• Implement strategies to upsell products to customers
• Work closely with the customer service team to make sure all customer issues are addressed
• Develop and execute inventory plans to ensure optimal stock levels, minimize excess inventory and avoid stockouts.

Qualifications

Bachelor’s degree in business administration, Logistics, Operations Management, or a related field. Master’s degree preferred.

Proven experience in logistics and operations management, preferably in a fast-paced environment.

Strong leadership skills with the ability to lead and inspire a team towards achieving operational goals and objectives.

Excellent communication and collaboration skills to work effectively with internal teams, external vendors, and stakeholders at all levels.

Strategic thinker with the ability to analyze complex issues, develop solutions, and drive results.

Summary

If you are a driven individual who has the passion to connect with new customers and create value through the product and services then this role is for you, please apply to be considered

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming;

Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.

ca to ensure their ability to fully participate in the interview process.