Operations Specialist

In your role as the Operations Specialist, at The North West Company (NWC), you will be responsible for the development of store teams with specific focus to increase operating and leadership competency and to improve program execution. Your direct accountabilities are to train, motivate and develop store teams with specific focus to increase operating and leadership competency and to improve program execution.

Joining NWC gives you the opportunity for growth and development throughout the company, a competitive salary and benefits package, and to be part of a dynamic and diverse culture.

NWC is a leading retailer to under-served rural communities and urban neighbourhood markets in the following regions : Northern Canada, Western Canada, rural Alaska, the South Pacific islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis on food. Our value offer is to be the best local shopping choice for everyday household and local lifestyle needs. Check out northwest.ca for more information.

Your Role :

Train, coach and audit operational, merchandising, production management, and customer service and health and safety programs .

• Conduct on-site training to store management and associates for new and existing processes and to address specific business unit or individual performance gaps.
• Perform audits to measure, track and benchmark performance against established brand and customer service standards, productivity measures and health and safety regulations.
• Plan and work collaboratively with store managers to ensure corrective action is taken to remedy gaps in the areas of profitability, customer service, staffing, merchandising, communication, promotions, financial services, health and safety, loss prevention, and general housekeeping and store conditions.
• Monitor workplace behaviours and the staff work environment at each store location to ensure awareness and maintenance of employee and workplace safety policies and track observations from each store on site visit reports.

Provide store, market and program specific insights to stakeholders that lead to improved programs, productivity, processes, training materials, and business growth.

Monitor performance to ensure the consistent execution of operating standards, productivity, selling and merchandising programs, and customer service and safety standards.

Assist and provide inputs to business planning, budgeting and target setting activities.

Desired Skills & Experience :

Location : Gibraltar House, 77 Main Street, Winnipeg, MB

Reports To : Director, Operations Support and Communications

We create a collaborative and constructive culture by :

The North West Company is committed to inclusion and diversity and encourages applications from all candidates including but not limited to : all religions and ethnicities, LGBTQ2s+, BIPOC, and persons with disabilities.

A competitive salary is being offered along with opportunities to learn, develop and advance throughout the organization. We thank all applicants for their interest; however only those selected for an interview will be contacted.

For Internal Applicants Only :

Salary Grade : COR

NOTE : If an existing employee is selected for a posted position they will be required to remain in that position a minimum of one year prior to applying for other posted positions unless authorized by their current supervisor. New employees to the Company must also remain in their position a minimum of one year prior to applying for posted positions unless authorized by their supervisor. This position adheres to the Corporate Job Posting Guidelines.

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