Description
- Manage the successful execution of assigned product support business for your mining accounts.
- Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).
- Direct timely resolutions to customer issues.
- Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.
- Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate.
- Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP / RFQ.
- Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.)
- Lead monthly meetings with your assigned customer base with documented actions.
- Proactively manage fleet components with the use of component management tools.
- Contractual product support requirements and Customer Value Agreements.
- Ability to connect and build trust with others, internally and externally, with the appropriate influence and ability to resolve differences at Finning, Caterpillar, and customer operational levels.
Education & Experience :
- 5+ years of sales experience managing large accounts.
- Proven problem solver who can deliver on all project phases without direct supervision.
- Excellent interpersonal skills to deal with sensitive issues, develop others, or persuade others inside and outside the business unit to take specific actions.
- The successful candidate has a good understanding of best practices for mine equipment.
- Automotive or heavy equipment experience or proven sound mechanical & equipment systems knowledge an asset.
- Strong parts and service background an asset.
- Business acumen and understanding of support systems, credit and financing.
- Experienced with various office programs MS Excel, Word, Outlook and PowerPoint.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential.
As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and / or mental or physical disabilities.
Furthermore, Finning is committed to collaborating with and providing reasonable accommodations / adjustments to individuals with disabilities.
If you require an adjustment / accommodation at any point during the recruitment process, please inform your recruiter.
Mining Product Support Sales Representative
Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ. Manage the successful execution of assigned product support business for your mining accounts. Contractual product support requirements and Customer Value Agreemen...
Part Time Sales Representative
Job description Are you retired, semi-retired, working shift work, or working FT/PT already and looking for extra income?? Do you love engaging with people? Do you have some sales experience or are you willing to try something new? Lifestyle Home Products is an award winning home renovation company....
Parttime Sales Associate
The Sales Associate will be responsible for day-to-day sales activities, including customer interactions, promoting products, and providing exceptional customer service. This is a part-time hybrid role for a Sales Associate at Aura Vodka. Prior experience in alcohol sales. Proficiency in using sales...
Sales Territory Manager - Vancouver
If you are looking to join the fastest-growing sales department at Inpro, which is comprised of passionate, driven & supportive team members, then this Sales Territory Manager role may be the position for you!. You will have ownership for maximizing sales and ensuring market penetration with existin...
Bilingual Inside Sales Account Executive / Sales Representative
Experience in payment processing technology/platform sales, point of sale (POS), other software channel sales and/or merchant solution sales in electronic payments markets preferred. Corporate Solution Advisor / Bilingual Inside Sales Representative. Properly manage inbound and outbound sales pipeli...
Inside Sales Representative
POSITION: Inside Sales Representative. The Inside Sales Representative at Polymershapes will represent and sell the most extensive selection of trusted performance plastics brands, a solution-oriented strategy, and an unmatched commitment to our customers. Inside Sales Representative, Knoxville. BA ...
Sales and Operations Branch Manager - Healthcare
Sales and Operations Branch Manager - Healthcare. Sales and Operations Branch Manager. Are you looking to take charge of driving sales growth and operational excellence in the healthcare sector? If you possess a strong managerial background and a passion for achieving results, we encourage you to ap...
Senior Partner Account Manager (Atlassian & DevOps)
We are looking to add an experienced Senior Partner Account Manager (PAM) to join our Partnerships team. The PAM will be supported by a Partner Marketing Manager and will work closely with our Sales team (Account Executives and Solutions Engineers). Building relationships within key software vendors...
Outside Sales Representative
On behalf of our client, we are looking for two motivated and results-oriented Outside Sales Representatives to join a dynamic team in promoting innovative packaging solutions to employers in the Food industry. The ideal Outside Sales Representative will:. Outside Sales Representative Qualifications...
125425-Sales Manager, Photo Specialty
The Sales Manager serves as DJI consumer-level products’ connection with specialty retailers, and is responsible for driving sales within assigned accounts by developing programs, event/show, marketing and conducting in-store training and merchandising, as well as building up brand awareness among c...