Operations/Agent Success Manager - Real Estate Team

Job Description

About out Client : Torro Group

At the Torro Group we are a leading real estate team dedicated to providing exceptional services to our clients. With a strong reputation for excellence and a commitment to professionalism, we strive to deliver outstanding results in the dynamic Simcoe County Real Estate Market.

With a team of 15 skilled agents, we are committed to fostering a collaborative environment that drives success and promotes growth.

We are currently seeking a highly motivated, skilled and organized Real Estate Operations Manager to join our team.

Job Description :

We are seeking an experienced and motivated Operations Manager / Agent Success Manager to oversee our daily operations and help expand our team.

The ideal candidate will have a strong background in real estate operations, excellent leadership skills, and a passion for team development.

This role is crucial in ensuring the smooth functioning of our team while identifying and implementing strategies for growth.

Key Responsibilities :

1. Team Management :

o Supervise daily operations and support a team of 15 agents.

o Foster a positive and productive team culture through effective communication and collaboration.

o Conduct regular performance reviews and provide coaching to enhance agent productivity.

2. Operational Efficiency :

o Develop and implement operational processes and procedures to improve efficiency and effectiveness.

o Monitor and manage team workflows, ensuring timely execution of tasks and projects.

o Utilize technology and tools to streamline operations and enhance productivity.

3. Strategic Growth :

o Collaborate with leadership to identify growth opportunities and recruitment strategies.

o Assist in onboarding and training new agents to ensure they are equipped for success.

4. Client and Vendor Relations :

o Build and maintain relationships with clients, vendors, and partners to support business growth.

o Oversee the management of client databases and ensure high levels of client satisfaction.

5. Budget and Financial Management :

o Assist in budgeting and financial forecasting for the team.

o Monitor expenses and ensure operations stay within budget.

6. Marketing and Branding :

o Support marketing efforts to promote the team’s services and expand brand awareness.

o Coordinate promotional activities and events to enhance community engagement.

Tasks May Include :

• Helping agents achieve their goals and overall success
• Creating prospecting plans each week for all agents
• Confirm all deal paperwork uploaded to FUB & COMMAND - Prepare and upload all firm trades / commissions
• Track Admin’s and Media’s hours & confirm invoices
• Create and manage all systems for seller, buyer, client database management, lead generation, tracking, lead follow-up and all office administration
• Coordinate the purchase of any office equipment, marketing materials and any other business related supplies and materials (ie.

CMA binders, closing gifts, branded pens, listing boxes etc.)

• Create and update business operations manual and all job descriptions employment contract for any future hires
• Manage the recruiting, hiring, training and ongoing leadership of all future admin hires
• Hold agents accountable for conducting all agreed upon lead generation activities
• Manage expenses in spreadsheet - Approve all bills and invoices to be entered into team accounting system and payments
• Manage deals in spreadsheet - Breakdown of Torro Group total & agent separate goals
• Plan and organize events - Oversee all marketing and advertising and its relation to our budget
• Assist with the preparation of any meeting or project material
• Attend weekly team meetings & retrieve prospecting worksheets from agents
• Coordinate and execute monthly one-on-one agent goals overview
• Handle onboarding of new agents
• Handle offboarding agents
• Organize and execute personal and corporate events

Qualifications :

• Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
• Minimum of 3-5 years of experience in operations management, preferably in the real estate industry.
• Strong leadership and team-building skills.
• Excellent organizational and multitasking abilities.
• Proficient in real estate software and CRM systems. Knowledge in Follow Up Boss would be preferred but not mandatory.
• Exceptional communication and interpersonal skills.
• Ability to analyze data and make informed decisions.
9 days ago