Claims Manager - EBI & Energy

JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Claims Manager, Specialty to join our growing EBI (Equipment Breakdown Insurance) & Energy practice team!

What you'll do here :

Manage the day-to-day operation of the EBI & Energy team to ensure results produced meet team, department, corporate, Provincial and regulatory standards and goals;

provide regular feedback to leadership on results.

• Achieve essential business goals and meet customer service expectations.
• Act as claims authority within areas of expertise and provide direction on such issues as file handling, policy interpretation, legal and technical issues or concerning large losses.

Settle large or complex claims within own authority or escalate as necessary.

• Continually assess and improve workflows to ensure efficiency. This includes responding to and partnering with internal and external contacts regarding issues affecting them and ensuring smooth relationships between the group and other stakeholders.
• Work closely with your Director of Claims to develop strategies (including training strategies), long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitor financial performance and productivity and report observations, progress, and recommendations to key stakeholders.
• Provide your expertise on claims matters including policy interpretation, liability and quantum determination, and settlement negotiation.
• Maintain work-product ( claims adjudication, file management and communications with internal and external stakeholders) quality control of high standards.
• Lead and actively contribute to a culture of continuous improvement and ensure utilization of tools and behaviours to foster critical thinking and innovation around problem solving.
• Completion of monthly file reviews and audits, identify opportunities and develop action plans.
• Provide effective leadership, responsible for hiring and terminations, coaching and mentoring, performance management, continuous learning and career development for your team of claims file handlers.

What you bring to the table :

• Experience with or exposure to Specialty Insurance Claims (Equipment Breakdown, Property within Energy segment, and / or Commercial Property is an asset)
• Excellent claims technical skills with a deep understanding of insurance coverage issues.
• Proven leadership skills with experience coaching and mentoring.
• Excellent customer, communication, and interpersonal skills you can relate to anyone!
• Self-starter with the ability to work independently under minimal supervision.
• University Degree or any combination of training and experience deemed relevant for the role.
• A minimum of 5 years of management, coaching and mentoring experience preferred.
• Mechanical, Structural, Electrical Engineering or Accounting experience preferred.
• Chartered Insurance Professional (CIP) designation preferred.

This role is eligible for employee referral bonus. #myReferrals

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What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.