Customer Service Manager
Working at Motion Industries (Canada) is about partnering with our teams, our suppliers and our customers. We work hard to deliver the kind of culture and benefits that make the experience more than just a career move you’ll partner with some of the most talented and humble men and women driving our industry forward.
We just like to think that we’re real people with real expertise. We are currently seeking an experienced Customer Service Manager to help us maintain our commitment to our customers as we continue to grow. But that’s enough about us.
WHO YOU ARE
A self-starter who takes initiative, sees a problem or opportunity, and dives in.
Analytical thinker, curious by nature, able to see different angles to situations and challenges.
Strong administrative skills to develop, implement and refine processes.
Effective communicator, verbally and written.
Polished interpersonal skills, employing tact and diplomacy handling situations and people.
Strategic manager of people and personalities to optimize team results.
Prior supervisory or leadership experience.
A builder of people; training, mentoring and developing individuals and teams.
A coach, fostering a positive team environment, cheering successes and guiding through challenges
If you are passionate about serving customers through everything, from hands-on operational duties to team motivation efforts, we want to talk to you!
ABOUT THE ROLE
As Key Account Team Lead you will be the central contact for a team of Customer Service Representatives, sales reps, customer's purchasers and factory representatives dedicated to serving a high profile, major account.
This is a multi-faceted role, encompassing customer service management, process management / refinement and liaising with stakeholders from all sides.
JOB RESPONSIBILITIES
- Meet customer and shipment metrics, including time to fill, expediting orders, and quoting
- Act as principal contact for internal / external stakeholders; customer, product specialists, corporate support team and vendors
- Maintain, modify and implement effective processes ensuring consistent workflow
- Energize your team, cheering successes and guiding through challenges
- Fostering a positive, dynamic, and fun work environment
REQUIREMENTS
As the Key Account Team Lead you are empowered to take initiative, lead by example, utilizing your strong administrative, project management, and mentoring abilities.
You are detail-oriented with solid analytical and problem-solving skills. You demonstrate excellent verbal and written communication, interpersonal, and negotiation skills as well as the ability to establish rapport and build solid relationships internally and externally.
- 3+ years of proven sales or customer service leadership experience
- High school diploma coupled with some post-secondary education (preferred)
- Polished interpersonal skills, employing tact and diplomacy handling situations and people
- Analytical thinker, curious by nature, able to see different angles to situations and challenges
- Strategic manager of people and personalities to optimize team results
- A builder of people; training, mentoring and developing individuals and teams for their success.
- Strong computer proficiency, including Excel
- Experience managing and mentoring a customer facing team
- Industrial / distribution experience, an asset
- Resolve customer issues determine the cause, provide a solution, make necessary adjustments and follow up to ensure customer satisfaction
- Grow your skills and career through business and personal development courses and activities
- Share your big ideas, learn from your mistakes, ask for help and lend a hand when needed
THE WORK EXPERIENCE AT MOTION INDUSTRIES (CANADA) INCLUDES
- Comprehensive flex benefits
- Competitive salary and bonus plan
- An attractive pension plan
- Learning and development opportunities
- Great company culture with a strong leadership team
- Growth and Development opportunities
- Open and frequent communication
- Timely feedback on individual performance and career development opportunities
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