Customer Service Representative

Job Summary :

The Customer Service Role is the foundation of our success, we value this role and could not be a Company without you. We are experts in creating world-class customer service.

We are responsible for engaging and connecting with our store customers, sharing top-quality product education, and speaking with knowledge about the Vendors.

We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.

Key Responsibilities of the Job

• Interact with customers to ensure a great customer experience in a manner that values their time.
• Move dynamically on the floor to continuously engage with customers and attend to customers needs
• Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company / Vendor standards.
• Use Vendors technology to support kiosk operations and provide positive experiences.
• Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.
• Willing to work a flexible schedule including days, evenings, weekends, and holidays.
• Willing to move boxes weighing up to 15 lbs or less(when needed)
• Willing to work as part of a team and / or work independently.

Key Skills and Core Values You Can Bring :

• Customer Experience : Enjoys working and connecting with, understanding, and helping people.
• Personal Responsibility : Accepts responsibility / accountability for actions;
• Is dependable.
• Self-Awareness : Is aware of how words or actions may be perceived by or affect others
• Collaboration and Teamwork : Works productively with others to achieve goals; seeks diverse perspectives.
• Enthusiasm : Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
5 days ago