inbound customer service representative - contact centre

• Education :
• Expérience :

Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Work setting

Health care institution, facility or clinic

Tasks

• Act as spokesperson for an organization
• Answer written and oral inquiries
• Assist in the preparation of brochures, reports, newsletters and other material
• Co-ordinate special publicity events and promotions
• Conduct public opinion and attitude surveys
• Develop, implement and evaluate communication strategies and programs
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Receive payments
• Consult with clients after sale to provide ongoing support

Computer and technology knowledge

MS Office

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Hand-eye co-ordination

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Experience

1 year to less than 2 years

Other benefits

• Other benefits
• Parking available
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week
2 days ago