inbound customer service representative - contact centre
- Education : College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
- Experience : 1 year to less than 2 years
Work setting
Health care institution, facility or clinic
Tasks
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Assist in the preparation of brochures, reports, newsletters and other material
- Co-ordinate special publicity events and promotions
- Conduct public opinion and attitude surveys
- Gather, research and prepare communications material
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Perform general office duties
- Receive and log complaints
- Receive payments
- Consult with clients after sale to provide ongoing support
Computer and technology knowledge
MS Office
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Hand-eye co-ordination
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Other benefits
- Other benefits
- Parking available
- Work Term : Permanent
- Work Language : English
- Hours : 40 hours per week
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