Location : Winnipeg, MB
Availability / Duration : ASAP + PERMANENT
Work organization : ON SITE
Salary : $45,000-$50,000
Our client is a leading computing hardware firm looking to hire Hardware Field Technicians for a full-time permanent opportunity to work fully on-site.
Your new role
- Provide senior-level technical skills and assistance to KDCA technicians and customers.
- Assist fellow technicians or assume responsibility for complete problem resolution of field equipment.
- Accurately diagnose, repair, and maintain equipment in optimum operating condition at customer sites.
- Receive, prioritize, and accurately close service calls.
- Maintain optimum equipment performance per manufacturer maintenance and repair procedures.
- Provide customers with knowledgeable information regarding the status of their equipment to ensure confidence and satisfaction with products and personnel.
- Prepare and deliver technical presentations involving technical skills, techniques, etc. with KDCA technical staff.
- Report poor or suspected poor machine performance at first suspicion to manager.
- Manage and maintain a highly accurate car stock parts inventory.
- Keep current with new technology through off-site manufacturer's classes and online training.
- Provide on-going key-operator training to enhance user productivity, increase machine uptime and reduce service tickets.
- Provide customer assistance with loading paper, staples, adding toner and, or any other key-operator function as required and, or proactively as schedule allows.
- Perform courtesy calls and or provide all necessary documentation.
- Maintain annual recall rate below 10%.
What you'll need to succeed
- Minimum 7 years mechanical and electrical support experience, within office product industry.
- Network connectivity skills to conduct Fleet installations without assistance and interface with customers IT contacts.
Must also be able to provide network connectivity assistance to teammates and customers including remote assistance.
- Formal training of at least 10 models (any manufacturer).
- Ability to travel to and from customers’ site within allocated customer base.
- Ability to read and follow technical schematics and service manuals.
- Excellent electrical and mechanical troubleshooting skills.
- Valid driver's license and vehicle with a clean driving record.
- Physical requirements : ability to bend, lift 50 pounds.
- Strong customer service skills.
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