Technical Support and Developer Advocate

Company Description

We believe that by providing a comprehensive solution, we can help businesses address various challenges and issues they face.

Whether it's improving sales efficiency, expanding sales channels, or optimizing inventory management and logistics, our solutions can provide substantial assistance and support to businesses.

We are committed to being long-term partners for businesses, working together with them to grow and succeed. Our team, comprised of passionate and innovative experts, is the driving force behind turning this vision into reality, committed to continuously exploring and realizing the future trends in the e-commerce industry.

With our global expansion based on rapid growth, Shoplazza welcomes new talents to build North American business units.

Company website

https : / / www.shoplazza.com /

Company Values

Focus on Differentiation

We focus on building differentiated business value, continuously exploring unique advantages in business models, strategies, product design, customer segments, vertical industries, and specific scenarios.

We provide solutions with differentiated value to stand out in market competition.

Deep Insights into Business

We continuously gain insights into our industry, comprehensively and deeply analyze our customer business models and scenarios, and provide the most professional and practical solutions to exceed our customer expectations.

Create Excellent Products

We adhere to the principles of excellence and open to more, building competitive products efficiently, creating the best customer experience, and earning customer recognition.

Provide High-Quality Service

We uphold the customer-first principle, accurately capture the needs and difficulties of customers, and provide professional and efficient services to empower their business success.

Become Business Experts

We shall have a deep understanding and awareness of our field and industry, possess the ability to independently solve complex business problems, make key contributions to achieving team goals, share the achievements of the company's development, while strive to achieve self-growth.

Responsibilities

1. Translate and improve the Open API documentation to ensure accuracy and clarity for both English and Chinese-speaking developers.

2. Create, maintain, and update code snippets, sample projects, and tutorials to help developers integrate with our platform effectively.

3. Provide timely and effective technical support to developers by answering questions and troubleshooting issues.

4. Actively engage with the developer community to gather feedback and continuously improve the overall developer experience.

5. Collaborate with the product and engineering teams to ensure the Open API meets the needs of external developers.

6. Organize and participate in developer-focused events and workshops to promote best practices and new features of the Open API.

Qualifications and Requirements

1. Bilingual : Fluent in both English and Chinese, with the ability to communicate technical concepts clearly in both languages.

2. Passion for improving the developer experience, with experience working on API documentation, tutorials, or similar resources.

3. Strong problem-solving skills and a collaborative approach to working with developers, product teams, and other stakeholders.

4. A love for helping others and a strong sense of responsibility in providing support.

5. Experience in the eCommerce or SaaS industry is a plus.

6. Ability to write clean, concise code snippets and contribute to technical projects.

Working Conditions

This is a permanent full-time position, working remotely.