General Manager, PerformanceGeneral Manager, Performance

Position : General Manager

Type : Full Time Permanent

DCM is a communication solutions partner that adds value for major companies across North America by creating more meaningful connections with their customers.

We pair customer insights and thought leadership with cutting-edge products, modular enabling technology, and services to power our clients' go-to-market strategies.

We help our clients manage how their brands come to life, determine which channels are right for them, manage multimedia campaigns, deploy location-specific and 1 : 1 marketing, execute custom loyalty programs, and fulfill their commercial printing needs all in one place.

And we can do it all with advanced data security, regulatory compliance, and bilingual communications, in digital or print.

We're looking for a General Manager who will oversee the entire operations of our Montreal plant. This individual will be responsible for planning and implementing strategies to achieve and exceed budgetary and operational objectives and coordinating the efforts of various departments to maximize overall efficiency for the benefit of our customers and the organization.

Responsibilities :

• Collaborate closely with various departments and be an integral part of the Canadian operations management team, ensuring the implementation and maintenance of best practices locally.
• Work with Customer Service, Finance, Procurement, HR, OHS, Quality, and Production teams to ensure overall operational efficiency.
• Document opportunities for improvement through a solid business case that demonstrates significant operational gains and economies of scale.
• Collaborate with internal teams to contribute to the development of controls and measures and execute them in accordance with the Company's policies, procedures, and standards to ensure sustainability, as well as meet audit requirements and client contractual obligations.
• Lead and manage employees by inspiring and motivating them, focusing on day-to-day management, including performance management, problem-solving, and development of employees.
• Work with managers to execute a coaching and training plan for direct reports, driving employee engagement and ensuring optimal performance and quality assurance with employees.
• Coordinate various continuous improvement initiatives aimed at eliminating operational inefficiencies (downtime) and work closely with internal teams to review work methods and adjust processes to adequately train operators and ensure the highest quality standards are maintained.
• Provide a weekly update report to the general management of the Company on the progress of various initiatives.
• Act as a representative of senior management to the partners of the Company, communicate effectively and maintain excellent internal and external business relations to promote the achievement of objectives.

Qualifications :

• Bachelor's degree in business administration or equivalent experience.
• Advanced skills in Microsoft Excel and other MS Office software.
• Strong people management / leadership skills with proven experience motivating and mobilizing staff.
• Knowledge of organizational structure and strategy, service level agreements, goals, values, and visions, with demonstrated management experience working in a unionized environment.
• Knowledge of the printing industry is an asset.
• Must be bilingual in French and English.

Data Communications Management Corporation is committed to equal employment opportunity, employs and does not discriminate against all qualified persons without regard to race, color, religion, national origin, sex, age, disability, or any other classification protected by applicable federal and provincial laws.

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