Search jobs > Langley, BC > Client care coordinator

Client Care Coordinator, Urgent Primary Care Centre-Langley

Fraser Health
Langley, British Columbia, CA
$47,58 an hour (estimated)
Full-time

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, and working collaboratively and in partnership with the inter-professional care team in the provision of person-centered, culturally-safe and recovery oriented care, the Client Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the Urgent Primary Care Centre (UPCC).

The UPCC provides timely urgent care to clients and continuous longitudinal primary care to unattached vulnerable clients residing in the assigned region.

Responsible for the day-to-day operations of the UPCC including daily patient flow. Supports / participates in research, policy, quality improvement and risk management activities.

Performs duties through a trauma-informed approach and evidence-informed practice, ensures clients and their family members are supported in navigating the health care system, and supports program and / or regional activities.

Responsibilities Leads, facilitates and guides daily intake and patient flow by applying established criteria in collaboration with the other clinical team members.

Supervises nursing, allied and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis;

observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.

Supports quality patient care and excellence in practice by promoting inter-professional collaboration and team building in part through team meetings and impromptu discussions that capitalize on immediate opportunities to collaborate on client care.

Mentors and acts as a resource to staff, role models best clinical practices, assesses clinical skills and coaches staff to help them achieve established clinical performance goals.

Identifies learning requirements of staff and, in conjunction with the Manager and other members of the clinical team, provides input into the development of learning objectives;

provides clinical support and guidance and evaluates the effectiveness of learning opportunities. Determines education priorities that meet clinical and learner needs, in collaboration / consultation with interdisciplinary team members.

  • Plans, implements and evaluates educational and clinical programs to meet the learning needs of direct care services staff including orientation, clinical teaching, and in-service;
  • coordinates the development and review of instructional materials and maintains program records. Identifies learning outcomes;

provides / delivers educational activities such as teaching, mentoring, conducting formal presentations, demonstrations and lectures.

Participates in or leads the investigation of complaints by patients / families; follows up on complaints and implements corrective action as appropriate.

Collaborates with Quality Improvement according to established protocols. Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits and investigations.

Assists the Manager by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.

Promotes staff awareness and involvement in research / evaluation activities and special projects and participates in research and special projects as appropriate.

Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and / or regional level.

Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools / policies.

Performs other related duties as assigned. Qualifications Education and Experience Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).

Three years of recent related clinical experience in acute care, urgent / emergency care or related clinical area including assessing and treating children, youth and adults, plus one year of supervisory experience, or an equivalent combination of education, training and experience.

Completion of post-graduate course work and / or certification applicable to the designated clinical area as required. Skills and Abilities Clinical proficiency / expertise in the designated clinical area.

Ability to supervise and provide leadership and work direction. Ability to coordinate patient assignments, in collaboration with staff.

Ability to monitor staff workload and patient factors and adjust patient assignments accordingly. Ability to establish priorities for patient care, patient flow / discharge planning and overall daily operations of the designated unit(s).

Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.

Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.

Ability to role model, coach and mentor best practices in patient care. Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.

Ability to support implementation of education based on changing practices e.g. legislation and technology. Ability to provide input into budgets and minor and capital equipment.

Ability to communicate effectively both verbally and in writing. Ability to work independently and in an organized and self-directed manner.

Ability to problem-solve and effectively deal with conflict situations. Ability to operate related equipment including applicable software.

Physical ability to perform the duties of the position.

30+ days ago
Related jobs
Fraser Health
New Westminster, British Columbia

Responsibilities Applies established criteria and prioritizes activities related to residents/clients and ensures individual care plans are developed and implemented to meet the ongoing needs of residents/clients, in collaboration with the other clinical team members and residents'/clients' families...

'Ccaa' Infant and Toddler Child Care Centre
Burnaby, British Columbia

Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children. ...

Fraser Health
New Westminster, British Columbia

Works collaboratively and as a member of an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their families to live confidently and safely at home and/or community; emphasi...

Right at Home Canada - Fraser Valley
Langley, British Columbia

Our flexible, professional and relationship-orientated support is there when our clients need it most. Do you want to be a member of a caring Health Care team, have your voice heard, be respected for your personality and rewarded for the talent that you bring to the job?. We offer our employees  a c...

Fraser Health
Burnaby, British Columbia

This includes promoting resident/client choices, individualized care plans, encouraging resident/client and family involvement in care decisions and supporting continuity and consistency of care. Provides person-centered, direct nursing care (including wound care, dementia care and palliative care) ...

Dialogue
Canada

Taking care of others also means taking care of our team. Work experience in the healthcare system and/or working night shifts (an asset) . ...

OpenRoad Auto Group
Burnaby, British Columbia

Position: Client Care Representative. Department: Head Office - Client Contact Centre (Outbound) . If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!. A Career at OpenRoad Means You’ll Enjoy:. ...

Douglas College
Coquitlam, British Columbia

Position Title Child and Youth Care Dept - Faculty Coordinator(s) Posting Number 00619F Location Coquitlam Campus Grade or Pay Level In accordance with the current Collective Agreement Salary Range $71,846-$115,129 Placement on the faculty salary scale is based on education, professional certificati...

International SOS
British Columbia, CA

Work experience as a Primary Care Paramedic. If you want a career in Health and Emergency Services, and want to be part of the world’s clear leader, International SOS is for you. Alignment with our values of expertise,passion,respect and care. You will work out of our camp-based client sites. ...

TEEMA
Oceanport, NJ, CA

Our client is seeking a Physician to provide direct primary medical care to patients and supervise medical care personnel, including PCP Nurse Practitioners, RNs, and Certified Medical Assistants. Admit participants to the hospital when appropriate, providing primary care responsibilities during hos...