Bilingual Applicants Support Specialist
This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.
Position Summary :
Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Applicant Support Specialist is responsible for the day to day interactive needs of Applicants.
They are responsible for the day-to-day processing of electronic invitations sent to candidates by all clients and for providing technical support to candidates or clients as required.
Responsibilities :
To provide customer service in accordance with company standards and in adherence to the specifications of the service contracts, the Applicant Support Specialist shall :
- Provide an excellent customer service support to applicants and clients (Internal and External), either by phone, email or through our on line chat function.
- Handle and resolve applicant technical issues.
- Document and use our customer support system to create, track and resolve tickets
- Obtain and evaluate all relevant information to handle inquiries and complaints.
- Validate all information submitted by the applicant.
- Ensure that all required documents are attached to the customer's request / applicants file as needed including consent documents needed for the requested verification.
- Liaise with clients / applicants to ensure that all information is collected to proceed with a background verification.
- Escalate and prioritize issues and handle as per company policies and procedures as needed.
- Other duties as assigned from time to time.
Required Qualifications :
Knowledge and Education
- Post-secondary degree or equivalent work experience
- Bilingualism in English and French - Required
- 1 to 2years of experience in a customer service related role
- Knowledge of customer service principles and practices
- Knowledge of Microsoft office (particularly Word, Excel, Outlook)
- Good to excellent typing ability
Experience, Skills and Abilities
- Good interpersonal skills
- Excellent communication skills verbal and written (both English and French)
- Ability to provide superior customer service
- Exceptional Attention to Detail, Organization and Time Management
- Good problem solving skills
- Good customer service orientation
- We need a person who is adaptive and takes initiatives.
By joining our team you will enjoy :
- Working with a collaborative and diverse team
- Opportunities to grow within your team and the organization
- Personal days off
- Complete group insurance coverage (Extended health care, dental, vision care, disability insurance, life insurance) and Employee assistance program
- Telemedicine services for you and your family
- Collective RRSP with employer match.
Bilingual Technical Support Specialist
Bilingue Spécialiste du support technique. Support et formation de techniciens de service sur le terrain. Fournir un soutien réactif et opportun à toutes les questions d'utilisateur final et aux demandes de support de techniciens de service sur le terrain. Agissez en tant que troisième point de cont...
Bilingual Specialist, Pharmacy System Solution and Support
Bilingual Specialist, Pharmacy System Solution and Support, Montreal, QC. As a Bilingual Specialist, pharmacy system solution and support, you'll bring your personalities and values to help Canadians Live Life Well. Referred applicants should not apply directly to this role. All referred applicants ...
Bilingual Specialist, Pharmacy System Solution and Support
Bilingual Specialist, Pharmacy System Solution and Support, Montreal, QC. As a Bilingual Specialist, pharmacy system solution and support, you'll bring your personalities and values to help Canadians Live Life Well. Referred applicants must not apply directly to this role. All referred applicants mu...
Bilingual POS Support Specialist
Responsibilities and Duties: Provide responsive, timely support to all escalated end-user questions and support requests from Field Service Technicians in both French and EnglishAct as primary third point of contact for desktop and laptop support and troubleshooting for clients. Provide second level...
Application Support Specialist (Bilingual)
Make an impact with our Technology - Operations team as an Application Support Specialist. This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, ena...
Bilingual Technical Support Specialist
You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers. As part of a recently public comp...
Customer Support Specialist (Bilingual: Canadian-French and English)
The Customer Support Specialist role is ideal for someone with great communication skills, firsthand knowledge of the restaurant industry, and a solid understanding of complex point-of-sale systems. How you’ll add value to MarginEdge:Provide excellent phone and email support, including with our Fren...
Support Specialist II (Bilingual)
To join our team as a Support Specialist II to help deliver our Ontario-based energy efficiency programs. As a Support Specialist II, you will be handling customer inquiries via phone and email, documenting conversations, helping people navigate different energy efficiency programs, and recommending...
Tech Support Specialist - Work from home (Bilingual French/English)
This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. Ability to cover ...
Tech Support Specialist - Work from home (Bilingual French/English)
This Technical Customer Support position is a frontline Call Centre/Chat role that will assist in facilitating solutions of all services and troubleshooting technology, computer hardware, peripheral and software related issues to both external customers as well as store associates. Ability to cover ...