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Call center manager Jobs in Montreal qc

Last updated: 4 days ago
Senior Manager CBTA Center of Excellence

Senior Manager CBTA Center of Excellence

The International Air Transport AssociationMontreal, CA
CAD68 hourly
Show moreLast updated: 30+ days ago
  • Promoted
Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupMontréal, QC, Canada
CAD850 weekly
Remote
Full-time + 1
Show moreLast updated: 7 days ago
Manager Strategic Sourcing - It & Service Center

Manager Strategic Sourcing - It & Service Center

IntelcomMontreal, QC
Full-time
Show moreLast updated: 4 days ago
  • Promoted
CCaaS program manager Contact Center as a Service -CCaaS

CCaaS program manager Contact Center as a Service -CCaaS

Randstad CanadaMontréal, Quebec, CA
Temporary
Quick Apply
Show moreLast updated: 23 days ago
  • Promoted
Call Center Agent Canada

Call Center Agent Canada

24 Hours GroupMontreal, Quebec, Canada
CAD12 hourly
Full-time
Show moreLast updated: 17 days ago
Call Center Agent : No experience necessary! (Alberta)

Call Center Agent : No experience necessary! (Alberta)

Sekure MerchantsMontreal, QC H3B2E3, CAN
CAD45000–CAD50000 yearly
Full-time
Show moreLast updated: 30+ days ago
Territory Manager - Montreal Center

Territory Manager - Montreal Center

Straumann GroupMontreal, Canada
CAD100000 yearly
FULL_TIME
Show moreLast updated: 30+ days ago
Training Instructor, Contact Centre

Training Instructor, Contact Centre

Fairstone BankMontreal, Quebec
CAD3000 weekly
Show moreLast updated: 30+ days ago
Supervisor- Conference Center

Supervisor- Conference Center

KPMG-CanadaMontreal, Quebec, Canada
Show moreLast updated: 30+ days ago
Distribution Center Director

Distribution Center Director

JumpMontreal, Canada
CAD85000 yearly
Full-time
Show moreLast updated: 30+ days ago
Bilingual - Centralized Call Centre Representative

Bilingual - Centralized Call Centre Representative

Black & McDonaldMontreal, QC
CAD23.75 hourly
Full-Time
Show moreLast updated: 30+ days ago
Network Security Engineer III - Daily

Network Security Engineer III - Daily

eTeamMontreal, QC
CAD42.5 hourly
Contract
Show moreLast updated: 30+ days ago
Custormer Service - Call Center

Custormer Service - Call Center

TEKsystemsMontreal,QC,Canada
CAD23.92 hourly
Contract
Show moreLast updated: 30+ days ago
Technical Project Manager / Data Center Infrastructure

Technical Project Manager / Data Center Infrastructure

Alltech Consulting ServicesMontreal Quebec, Canada
Contract
Show moreLast updated: 30+ days ago
Hairdresser (On-Call) (French Services)

Hairdresser (On-Call) (French Services)

CBC / Radio-CanadaMontreal, QC
CAD19 hourly
Part-time
Show moreLast updated: 30+ days ago
Operations Manager - Data Center / Data center

Operations Manager - Data Center / Data center

Atout recrutementMontréal, QC, Canada
CAD130000–CAD158000 yearly
Show moreLast updated: 30+ days ago
Remote Market Research Panel - Call Center Agent Welcome - No Experience

Remote Market Research Panel - Call Center Agent Welcome - No Experience

Apex Focus GroupMontreal, Quebec, Canada
CAD850 weekly
Remote
Show moreLast updated: 23 days ago
Cloud Contact Center WFM Management Consulting Manager

Cloud Contact Center WFM Management Consulting Manager

AccentureMontreal, QC
CAD89500–CAD204100 yearly
Full-time
Show moreLast updated: 4 days ago
Call Centre Operator (VAS)

Call Centre Operator (VAS)

EquinoxMontreal, QC, CA
CAD200 daily
Permanent + 1
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Advisor, Call Center (Full Time)

Advisor, Call Center (Full Time)

Laurentian BankMontreal, Quebec, Canada
Full-time
Show moreLast updated: 24 days ago
Senior Manager CBTA Center of Excellence

Senior Manager CBTA Center of Excellence

The International Air Transport AssociationMontreal, CA
30+ days ago
Salary
CAD68 hourly
Job description

Employment Type :  Fixed Term Contract

Contract Duration :  Until 31 December 2025

At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees’ wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.

About the team you are joining

Reportingto the Head, Training and Licensing, OSS-Flight and Technical Operations, theincumbent is responsible for the promotion and theimplementation of competency-based training programs in compliance with the ICAOprovisions and IATA best practices, within the industry and the Civil AviationAuthorities (CAAs).

This isa fixed term contract with a strong possibility to be extended or to becomeoperational.

What your day would be like

  • Assist the Head of Training and Licensing in the advocacy and promotion of CBTA towards the States and the industry
  • Lead the design and the delivery of CBTA standardization programs for the following categories of aviation personnel :
  • Pilot course developers
  • AMTEM course developers
  • ATCOs course developers
  • CAAs staff in charge of CBTA oversight
  • Ensure coordination of the Subject Matter Experts (SMEs) supporting the design of the above-mentioned standardizations
  • Manage forecasts and budgeting targets related to the development of the above-mentioned standardizations
  • Ensure project planning and implementation support of CBTA programs across the IATA network
  • Participate in the CBTA programs evaluations where applicable
  • Act as advisor to the panel member of the ICAO Personnel Training and Licensing Panel, on CBTA related issues
  • Represent IATA at conferences, industry meetings and subject matter expert groups on CBTA related issues

We would love to hear from you if

you possess the following :

  • University degree in adult education and training design
  • Seven (7) years of relevant experience, including training design (specialist level)
  • Previous CBTA expertise is required
  • Training delivery experience in one of the categories of aviation personnel listed above is required
  • High degree of familiarity with ICAO provisions related to training design (ICAO 9868, PANS-TRG)
  • Strong interpersonal and communications skills, able to speak in public to large audiences of professionals in the aviation industry
  • Travel Required : 10%

    Learn more about IATA’s role in the industry, our benefits, and the team at . We are looking forward to hearing from you!