JOB DESCRIPTION
Veterinary Reception, Client Care
Location : Ottawa, ON
VCA Canada Ottawa Veterinary Hospital is currently welcoming a full time, Client Care Coordinator to join our team! This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital.
In this role, you will help our clients and their pets feel welcomed and appreciated!
Excellent customer service skills; a real aptitude for putting pets and pet parents at ease and creating a welcoming environment
Ability to answer a multiline phone system and track and book appointments effectively
Scheduling appointments; Admitting and discharging pet patients
Invoicing / billing; creating estimates and processing payments
Take initiative and work independently
A Veterinary Assistant (VA) or Veterinary Assistant Office Administration (VAOA) program certificate is an asset
General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
Willingness to learn more regarding; veterinary services, updated medical office procedures, and assist the Veterinary staff with various tasks and treatments
A love for all companion animals!!
What VCA Canada Offers
Join our team and you will make a huge difference in the lives of pets and their families! With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of wellness and appreciation you can thrive in!
VCA Canada Student Loan RRSP Program Ask us more!
Competitive wages and benefits!
Annual uniform allowance
Exceptional career development : there is room to grow here!
RRSP Employer 5 % Match Program saving for your future just got easier!
Extensive online anytime-anywhere access to journals and textbooks
Employee Assistance Program to support your health and wellbeing
Referral Bonus Rewards
Opportunities to give back to your community through VCA initiatives
Generous personal pet care discounts
And extra perks like shopping discounts and cool wellness apps!
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