HVAC Technical Support Advisor

Job Number : J0126-0351 Job Type : Regular City, Province, Country : Moncton, New Brunswick, Canada Job Category : Product Management Number of Positions : 1

The Residential HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Eastern Canada. This position is a hybrid role and can be based in Moncton or Halifax / Dartmouth area. Ability to travel is a requirement of this position.

What you will accomplish with us :

• Provide local tech support assistance for our factory partner brands.
• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites.
• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
• Facilitate start-ups of residential HVAC equipment.
• Act as technical resource to the Master Group sales teams.
• Prepare and provide technical training and fulfill the objectives given by the product management director.
• To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.

What You Bring to Our Team :

Compensation Information :

Base Salary Range : $65,000 - $95,000 annually

Supplemental Pay Types Include : annual bonus

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us! 🌟💼

Competitive Benefits : In addition to a rewarding career within our team, we offer

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.