Service Controls Specialist

About this role

Under general supervision, performs preventive maintenance, repair, installation and commissioning of building automation control systems.

This person is accountable for high customer satisfaction levels through direct, onsite client interaction. May also assist more senior specialists, project managers, engineers and designers in functional testing and system validation.

Individual must understand the principles that comprise a Building Control system and possess the ability to learn new product and strategies as they are released for sale.

High level of documentation of daily activities and recommendations is required.

Key Responsibilities

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction.

Meets regularly with customers representative to become familiar with operation of customer facility. Keeps customer informed of the nature of service we are onsite to perform.

Communicates outstanding issues and recommends system enhancements, upgrades, and / or repairs. Is observant of additional opportunities we may have to solve issues.

Works with service team to engineer and estimate solutions.

Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware.

Maintains feedback of equipment scheduling and modifications needed to the service team and their appointed supervisor.

• Manages assigned work to meet professional execution of time and customer satisfaction.
• Reports issues or changes to management immediately in accordance with company policy and practices. Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner.
• May provide training to customers on their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Follows established learning path and conducts extensive self study (reading, research and practice) to improve and maintain technical proficiency in company's product lines.

Completes certifications as required by the company.

• Completes all job required documentation on-time including time sheets, expense reports, posting of work orders, on-site documentation and project status reports in accordance with company policy as required.
• Performs other duties as assigned.
• Follows direction and guidance from service manager or other team members .

Required Qualifications

• Diploma or degree from a recognized college or university in building HVAC with a focus on building automation controls (3- or 4-year program) or a High School diploma and 3+ years in HVAC building automation controls.
• Minimum 2 years’ experience in the HVAC controls industry.
• Possess and maintain valid and current Driver’s License and be insurable by the company’s insurance carrier.
• Willingness to travel in excess of 75% of typical work week, including air travel, overnight hotel stays, unexpected travel as well as participate in rotating on call schedule.
• Must be capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs.

Preferred Qualifications

• Ability to work alone and communicate effectively with customers.
• Knowledge and understanding of systems software to read, test and make changes to logic as needed.
• Ability to download and troubleshoot basic HVAC system logic using WebCTRL and associated software.
• Good understanding of troubleshooting methods and practices.
• Entry level working knowledge with WebCTRL software functions and utilities.
• Basic knowledge of TCP / IP networks including wireless technologies.
• Ability to read and understand Architectural, Mechanical, and Electrical blueprints.
• Basic experience with Microsoft software products to include : Outlook, Word, Excel, and other Windows products.
• Possess computer and networking skills to properly maintain their laptops and mobile devices.
• Possess a good understanding of the operation and control of mechanical equipment and their control sequences.
• Experience in dealing with several simultaneous challenges, requiring knowledge of many different disciplines.
• A true team player who has the customer’s best interests first and foremost.
30+ days ago