Client Success Manager

Federated Co-operatives Limited
Canada
Full-time

What you’ll do :

  • Be responsible for the day-to-day operation and management, including documentation and knowledge sharing of the chosen application suite.
  • Enhance and develop the AgZone platform and reporting dashboards with data from those applications and develop SME capabilities in a specified program to deliver value to both FCL Ag Solutions and local Co-ops.
  • Provide training and support to FCL and retail employees through virtual sessions, face to face seminars, phone calls, etc. on the system.
  • Assist the rollout teams in getting all applicable retail locations set up and functioning properly.
  • There is approximately 30% annual travel throughout Western Canada.

Who you’ll work with :

The Team : You will work closely with FCL Ag and Retail employees, and will report into the Manager, Digital Ag Solutions.

This team strives to cultivate a culture of collaboration, autonomy, and expertise.

Why it matters :

Our Agro team helps to feed and grow Western Canadian communities by sourcing and distributing products and services to local Co-ops in the feed, crop supplies and fertilizer business.

Who you are :

You are looking for a career in Project Management & Business Analysis and :

  • Have 1-3 years of retail sales / marketing experience in an Agro environment.
  • Have a university degree in Business or Agriculture (a combination of relevant education and experience may be considered).
  • Strong communication and public speaking skills are required.

What we offer :

  • Competitive salaries, short-term incentives, a comprehensive benefits package, and an employer-contributed pension plan.
  • Encouragement to take advantage of learning opportunities to grow and develop as a Team Member.
  • As a co-operative, we do business differently. We believe in working together to serve Western Canadians, delivering profits back to our communities and investing in sustainable growth.

To learn more about who we are and what we offer, visit .

We are committed to providing reasonable accommodations throughout the recruitment process to ensure an enjoyable candidate experience.

If you require an accommodation during the recruitment process, we invite you to submit your requests to us via All information received will be kept confidential.

If this opportunity speaks to you, we invite you to apply by November 6, 2024.

We thank all candidates for their interest, however only those selected to continue in the recruitment process will be contacted.

As this position is considered a position of trust and safety sensitive, you may be required to complete substance test, criminal record check and provide a drivers abstract in accordance with FCL policies.

FCL embraces diversity and inclusion. We’re working to create a workforce that is as diverse as the communities we serve and an environment where every team member brings their whole self to work.

We believe all candidates should feel at home with us and be given the opportunity to fully participate during the recruitment process.

4 days ago
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