Salesforce Project Manager

SFMC Project Manager

Remote - CANADA

Monks is a digital-first marketing and advertising services company that connects content, data and digital media and technology services and produces websites, games, films, social media content, digital advertising campaigns, data and measurement solutions, and more.

C360.Monks a branch of Monks, is a trusted Salesforce Consulting Partner and MuleSoft Partner, helping organizations grow faster and create deeper customer connections with Salesforce.

Position Summary

The Project Manager role acts as the owner of Marketing Cloud projects. Project Managers are expected to use Marketing Cloud applications and combine their business and marketing knowledge and subject matter expertise with the domain expertise of the cross-functional Marketing Cloud team to drive success.

The work environment is fast paced and deadline oriented. A successful project manager acts effectively in demanding environments, maintains composure, demonstrates leadership qualities, and communicates in an exemplary manner.

The ideal candidate will focus on overall customer satisfaction and thrive on team development and shared success.

Requirements

• 5+ years of applicable Project Management experience
• Demonstrated project leadership skills, with direct responsibility for managing project teams, budgets, and schedules.
• Experience working within an established PMO process within a consulting environment.
• Ability to work on and manage multiple projects and priorities.
• Experience managing 3rd party implementation / support vendors (subcontractors)
• Experience with project management tools such as SFDC, Certinia (PSA), Jira, Slack, G Suite, etc.
• Knowledge of various project management methodologies (PMI, Agile, Scrum, etc.)
• PMP or other project management certifications are nice to have.
• Certifications in Salesforce Marketing Cloud are nice to have.

Project / Practice Related Competencies

Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed;

and identify and resolve issues to ensure project success.

• Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates.
• Exercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.
• Facilitate requirements gathering and assist with the creation of project deliverables, as needed.
• Responsible for managing the scope as outlined in the SOW and mitigating the risk. In the case of any deviations from the original SOW, PMs are responsible for working with the delivery leadership to raise the appropriate Change Orders.
• Adopt a standardized development lifecycle methodology for all projects.
• Identify opportunities to leverage the Salesforce platform and various integration tools.
• Participate in end-to-end implementation planning including project management, issue management, communication and change management.
• Establish and maintain trusted relationships with client project stakeholders by providing vision and future product recommendations.
• Work well with customers, internal technology and product teams to articulate issues and communicate effectively.

General Competencies

• Excellent customer service / people skills.
• Communicate effectively both verbal / written.
• Ability to work with teams and clients in multiple time zones (mostly North America)
• Possess / maintain analytical / problem-solving skills.
• Exercises substantial latitude in determining objectives and approaches to critical assignments
• Ability to work effectively in a fast paced, high energy, team-oriented environment.

Monks is an equal opportunity employer. We welcome and encourage inclusion in the workplace regardless of background, race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Media.Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge!)

Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting.

Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

Salary Range$120,000 $130,000 USD

About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world.

Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI managed by the industry’s best and most diverse digital talent to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave : Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24).

In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories : the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.

Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects.

Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents and resonates with the world around us.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information.

Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process.

While Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website () and will never ask for payment or bank account information during the recruitment process.