Senior Manager, Technical Services

Description

Located out of our Calgary office, the individual in the Senior Manager, Technical Services role will report to the Vice President, Petrochemical Commercial.

The successful candidate will lead a team of technical experts providing technical support to customers, participating in product development, ensuring product compliance, and stewarding sustainability efforts relating to polymers.

Key Activities and Responsibilities :

The Senior Manager, Technical Services, together with their team is responsible for the following :

• Manage and lead a team of technical experts in the polymer field
• Administer technical assistance to sales team to build and maintain customer confidence & trust
• Provide customer technical support such as attending resin qualification trials, offering processing advice, providing product related training, and troubleshooting expertise
• Customer Claims : Manage and coordinate timely, effective investigation, analysis, resolution of product claims to customers and HPC’s satisfaction
• Provide support and advice on product development initiatives
• Product Regulatory Compliance : Ensure products meet all applicable compliance standards
• Collaborate with cross-functional teams to enhance product quality and performance
• Add support to site laboratory, ensuring effective commercial interface
• Collaborate with operations, sales team to create an optimal grade slate
• Oversee commercial / operating agreements related to the Polypropylene Facility, including licensing, catalyst and additives selection and purchases
• Assess and enhance the environmental impact of polymer products throughout their lifecycle
• Support sustainability strategy initiatives to reduce waste, energy consumption, explore circularity initiatives, product development, and improving overall environmental footprint
• Arrange direction and oversight to planning, budgeting and performance reporting for the applicable cost centers
• External Relationships :
• Develop strong relationships within the North American polymer industry. This includes developing relationships with key suppliers, polypropylene customers, and regulatory officials
• Represent the Heartland Petrochemical Complex business unit as required in discussions at industry associations and conferences

Education, Skills and Experience :

• Doctorate degree in Polymer Science, Chemical Engineering, or related field
• Proven experience in a leadership role within the polymer industry
• 15 years previous experience in a similar role / industry
• Strong technical knowledge of polymer products and their applications
• Excellent communication and interpersonal skills
• Ability to lead and inspire cross-functional teams
• Familiarity with sustainable practices and a commitment to integrating them into daily operations

Hours :

Monday Friday, 8 hours per day

Some travel;

As this position is identified as security sensitive, employment of a final candidate will be conditional upon completion of employment verification and criminal background check assessments with satisfactory results.

While diversity is a fact, inclusion is the act of recognizing the value of our differences and leveraging them for the betterment of our organization.

At Inter Pipeline, we are dedicated to building an inclusive and equitable workplace that values, represents, and supports the communities in which we work.

We are committed to maintaining a respectful workplace and we are building a culture that supports the diverse needs of our employees.

We welcome applications from all individuals including those who are Indigenous, racialized, of varied abilities and ethnicities, members of gender and sexually diverse communities, as well as with any other dimension of diversity.