Inside Service Agent - Bilingual Cantonese/Mandarin

Who is Allstate :

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life.

Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its You’re in Good Hands® promise and is proud to have been named a Best Employer in Canada for nine consecutive years.

Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism.

To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation : Home-Based (rotating shifts)

Contact Centre is open - Monday to Friday 7am to 8pm ET.

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Job description :

Our team is growing, and we are actively looking to hire Inside Service Agent focused professionals to join our team! Reporting to the Manager, Inside Service, you will be responsible to service, take first notice of loss (FNOL) calls and upsell Allstate home and auto insurance products.

Accountabilities :

• Analyze the client’s current and future requirements and make recommendations on products that would best suit their needs.
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promoting features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests.
• Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
• Promoting client loyalty through attention to detail and relationship building during policy renewals and updates.
• Handle client claims calls. Provide support and guidance when handling First Notice of Loss (FNOL) initial claim calls;

Document loss details in the claim system and perform specified tasks and ensure claim is transferred / assigned to a Claim Advisor.

Qualifications :

• Must have OTL or General level 1 Insurance License or willing to obtain for the province you are located in.
• 1-3 years customer service experience
• Proficient computer skills in MS Office applications.
• Willingness to work evenings is required.
• Bilingual - (MANDARIN OR CANTONESE / ENGLISH)

Bonus qualification :

Call center, insurance and upselling experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.