Customer Service Representative - Claims

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times.

When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility.

It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Customer Service Representative to join our Claims Department in the Customer Service Centre!

As a Customer Service Representative your work will have a big impact on providing

legendary customer service to both our external and internal clients in a call centre environment. People will count on you to provide information and quickly resolve their inquiries in a professional manner.

We are looking for a highly motivated and organized individual with a can do’ attitude to join our team!

What you’ll do here :

• Being a knowledge leader on our policies, products, services, and initiatives
• Answer inquiry and new claims calls on an inbound queue while applying your knowledge, problem-solving skills and making on-the-spot decisions to move claims forward
• Accurately and clearly document files to reflect conversations and actions taken on claims
• Taking ownership and responsibility on all calls to support customers and colleagues
• Ensuring that daily call centre metrics are met while taking a high volume of inbound calls
• Providing quality customer service, maintaining low hold times, and documenting files in a clear and concise manner
• Performing other ad hoc duties or projects as assigned by your manager

Education and Experience :

• Bilingual in French and English is an asset
• University degree or any combination of training and experience deemed relevant for the role
• Willing to pursue your Chartered Insurance Professional (CIP) designation

Abilities & Knowledge :

• Living the Intact Values with customers, peers, and vendors is vital
• Customer service and sales experience preferred
• Insurance experience is considered an asset
• Self-motivating, resourceful, and resilient to overcome various situations is essential
• Superior organizational skills, results-oriented, and ability to work in a fast-paced environment
• Excellent listening and communication skills with the ability to foster strong working relationships
• Must be flexible to work 35 hours a week during our business hours of operation : Monday to Friday 8 : 00 am to 6 : 00 pm, and Statutory holidays

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity.

We’ll work with you to meet your needs.

including background checks, internal candidates, and eligibility to work in Canada.