Customer Service Representative

Ref ID : 05010-0012424942

Classification : Customer Service Representative

Compensation : $21.85 to $23.00 hourly

This Customer Service Representative position via Robert Half is perfect for someone who likes the idea of working in a dynamic, rapidly changing call center.

If you are articulate and highly-skilled, you might be the Customer Service Representative we are looking for to build solid customer relationships.

This Customer Service Representative opportunity is located in Mississauga, Ontario, and is a long-term contract / temporary engagement.

This is a HYBRID role!

Key responsibilities

• Receive and send written business correspondence
• Manage and place incoming telephone calls
• By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers
• Give exceptional customer service in a timely fashion

Job Requirements :

• Excellent written, verbal and social communication skills highly desired
• Strong problem solving and analytical skills
• Basic knowledge in computer software programs and office equipment
• Solid understanding of CRM
• Command of CRM
• Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
• Hands-on knowledge of MS Office Suite
• Customer service and office administrative skills
• Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
• Ability to interact effectively with internal and external partners and clients / customers
• 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred
• Upbeat, positive attitude and an approach to work rooted in professionalism

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training.

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Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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