Fulfillment Manager - Distribution Center

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada.

We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules :

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

KEY ACCOUNTABILITIES

Talent

• Supports and empowers team to make decisions, creating a highly engaged and high performing team.
• Develops a high-performing leadership team that is accountable for creating a best-in-class employee experience
• Develops internal talent - build a bench for future Distribution Centre needs.
• Unlocks full potential of employees by providing consistent, and on-going, feedback
• Owns self-development and provides continuous feedback to Senior Leader(s)
• Understand and follow Indigo’s core HR process staffing, performance management, rewards and development
• Establish effective working relationship with direct reports : Solicit their views on the work environment, potential changes affecting their work, continuous improvement, opportunities and provide them with opportunities to further develop their skills and knowledge
• Promote and optimizes teamwork - clearly articulates the linkages between roles and sets the context in which they work with one another
• Identifies individual development needs and works with Team Supervisor to develop a plan to address them
• Participate in the recruitment process
• Effectively conduct and deliver coaching and corrective action, as needed
• Establish high performance peer relationships
• Maintain positive relationships with Indigo employees and business partners

Cultural Ambassador

• Role models Indigo’s High-Performance Characteristics
• Promotes a culture of engagement, fulfilling our goal to enrich the lives of our employees
• Cultivates an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
• Inspires a customer-centric culture bringing to life Indigo’s mission of creating joy and enriching lives, and Indigo Distribution Centre’s mission of shipping joy and knowledge
• Fosters an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other
• Responds to employee feedback in a timely manner ensuring that the employee remains a top priority

GOALS AND OBJECTIVES

• Gains alignment with Director on specific goals and objectives for fiscal year
• Ensures teams drive best-in-class employee engagement scores
• Consistently meets and exceeds KPI goals
• Effectively manages operational costs
• Holds team accountable for operational excellence
• Ensures leadership and staff schedules are fully optimized to drive productivity, delivery, safety, cost, and engagement
• Oversee all daily operational activities of the team
• Accountable to meet / exceed quality, delivery, cost, productivity targets
• Motivate the team to achieve / exceed goals
• Responsible for maintaining a safe, clean and hazard free work environment
• Responsible for follow up based on 5S Audits / Gemba walks and Kaizen events
• Support Team Lead to ensure payroll is completed in a timely and accurate manner
• Handling employee relation issues, directing them appropriately and ensuring follow-up and resolution in a timely manner
• Liaise with Director to ensure continuity of workflow, staff, and productivity
• Participate in DC Management team strategy development of continuous improvement efforts
• Understand and enforce all Indigo policies and procedures required for the DC employees and support necessary training
• Share best practices with the team, other departments, and shifts

Qualifications

• College degree preferred or equivalent job experience
• Minimum of 5 years’ experience in a leadership role, leading Leaders
• Availability to work a flexible schedule, including evenings, weekends, and holidays
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
• Experience working in a fast paced, team-based environment
• Experience or knowledge of RF technology, an asset
• Experience or knowledge of material handling equipment theory, an asset
• Knowledge of general Health & Safety requirements
• Ability to identify best practices and process improvements
• Intermediate computer skills in MS Office Suite
• Demonstrated problem solving and organizational skills
• Ability to meet deadlines and work under pressure
• Ability to work independently and in a team environment
• Ability to multitask and prioritize work in a dynamic work environment
• Excellent written and verbal communication skills
• Ability to train, coach, motivate direct reports
• Ability to apply a fair and consistent approach with all team members
• The position requires a well-organized individual with high energy, effective communication skills and, of course, a passion for this business and the principle upon which it is built
30+ days ago