Desktop & Mobility Technician 1 - Under Review

Job Profile

Reporting to the Coordinator of Desktop and Mobility Services or to the Supervisor of Desktop and Mobility Services in accordance with Divisional structure, the Desktop and Mobility Technician 1 is responsible for supporting the operation and ongoing maintenance of the personal computing systems required to support the needs of staff. The position provides technical support in the installation and maintenance of computer, mobile, and audiovisual hardware and software, by resolving operational difficulties and providing functional support to staff.

This position will provide support, diagnosis, resolution, and documentation of hardware and software problems for end users. This position will also participate in the creation and configuration of user accounts.

Solutions supported include:

• Laptop and desktop hardware and their operating systems

• Mobile devices including smartphones and tablets, and their operating systems and app stores

• Device and application provisioning

• Office, file-sharing, and collaboration platforms

• Identity and access management platforms

• Departmental productivity and specialized software

• Peripherals (examples: workgroup printers, scanners, multifunction devices, point of sale devices, multimedia equipment)

• Endpoint protection

As the Desktop & Mobility Technician 1, you will:

• Install, configure, bench test, maintain, monitor and troubleshoot end user computing devices and related hardware and software to maintain effective and efficient system operation.
• Support user and group accounts for identity and access management
• Assist in the preparation and maintenance of user documentation and reports
• Support Cybersecurity
  

Your education and qualifications include:

1. Diploma in a technology focused discipline or equivalent education and experience

2. Volunteer or hobbyist experience in the deployment/maintenance/support of computers, mobile devices, peripherals, and networks, current operating systems, productivity tools, and software applications

3. Six months experience in an IT customer service-related field

4. Ability to investigate, analyze, evaluate and resolve desktop and mobility problems.

5. Ability to install and update various commercial and custom developed applications.

6. Strong interpersonal skills with ability to establish and maintain positive working relationships with personnel at all levels of the organization, external contacts and the public

7. Excellent verbal communication skills with a variety of contacts.

8. Excellent written communication skills with a variety of contacts.

9. Ability to work under minimal supervision.

10. Strong organizational and time management skills

11. Knowledge of identity and access management platforms

12. Knowledge of desktop and mobile operating systems, and office and collaboration platforms.

13. Knowledge is desired of desktop support and cybersecurity technologies such as:

• Group Policy

• Remote connectivity tools and services

• Scripting

• Endpoint protection

• Network and firewall
  
  

*IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.