MSP Helpdesk Technician

Who are we?

We’re BSC Solutions Group, and we exist to ensure that every single one of our clients is elevated. We’ve been in the IT business since the advent of office computers, providing our clients with exceptional products, service and knowledge.

We’ve spent decades developing a reputation for excellence and honesty, and now we’re looking for an IT Support Technician to join our helpdesk team supporting small and mid-sized businesses. You’ll troubleshoot user issues, administer Microsoft 365 and Google Workspace, prepare and deploy computers, and work with our team on networking, cybersecurity and infrastructure projects.

You'll work with our team to provide desktop support to clients when not working on projects. If you’re looking to join a dedicated team of IT professionals with a penchant for excellence, we want to hear from you.

Who are you?

You have an interest in technology and you love helping clients succeed, and ensuring they always receive the best service possible.

You are interested in learning new software, tools, and environments. You’re also highly organized, and an exceptional communicator. You know how to prioritize tasks for maximum efficiency, and you build trust easily with clients and coworkers alike.

You are interested in learning new software, tools, and environments.
You love to learn. We'll teach you how to administer Office 365, on-premise networks and how to use cybersecurity tools.

You don't need to know everything when you start. We're looking for someone with a strong technical foundation, curiosity and excellent customer-service skills. We'll help you develop hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, networking, cybersecurity, cloud services and the tools used to support real business environments.

Because we're an IT service provider, you'll work with many different businesses and technologies rather than supporting the same environment every day. One ticket might involve Microsoft 365, the next a network issue, and the next preparing a new computer or helping with a cybersecurity alert.

Why choose BSC Solutions Group?

We’re not interested in making a short-term hire – if you’re looking for a challenging, long-term role with plenty of opportunity for growth and development, we want to hear from you. We take care of our people, and we can prove it. Here’s what you’ll get:

• Competitive salary based on experience and qualifications.
• Generous benefits package.
• Varied work environment with opportunities to work from home, from our Brampton office and at client sites, depending on the work being performed.
• Use of your own reliable vehicle is required for some client visits, with business mileage reimbursed.
• Ongoing exposure to new technologies, with a strong focus on cloud, infrastructure and cybersecurity.
• Fun and friendly team-oriented work culture.

What you’ll be doing

• Work with our ticketing system to track, prioritize and resolve client requests based on urgency and business impact.
• Answer incoming client calls, triage the issue, and resolve remotely.
• Create / administer Microsoft 365 / Google accounts, install and support popular applications, respond to infrastructure and cybersecurity alerts, troubleshoot general IT issues.
• Some of the technologies you'll gain experience with include:
  • Microsoft 365
  • Microsoft Entra ID
  • Microsoft Intune
  • Microsoft Teams
  • Exchange Online
  • SharePoint / OneDrive
  • Windows 11
  • Google Workspace
  • macOS
  • Networking/Wi-Fi
  • Cybersecurity tools
• Prepare new computers and other products for delivery to clients.
• Remote and on-site IT Support of business users
• Deliver and setup equipment such as Windows laptops, desktops, MacBooks, WiFi Access Points, printers, etc..
• Document troubleshooting steps, resolutions, configurations and important client information in our ticketing and documentation systems.
• Escalate issues appropriately and collaborate with other BSC technicians when additional expertise is required.

• Participate in infrastructure projects, which may include:

  • Deploying Wi-Fi access points and networking equipment.
  • Installing network cabinets and racks.
  • Pulling and terminating Ethernet cabling.
  • Assisting with other on-site technology deployments.

"Why would I take this job instead of an internal IT helpdesk job?"

Build your IT career faster. Working at BSC gives you exposure to many different businesses, technologies and technical environments. Instead of supporting the same systems every day, you'll work alongside experienced technicians and continually encounter new technologies, problems and projects. It's an ideal environment for someone who wants to build broad, real-world IT experience.

Working with us

• Full-time, permanent position.
• Monday to Friday, 8:00 a.m. to 5:00 p.m.
• Based from our Brampton office, with work performed at the office, remotely and at client locations.
• Reliable vehicle and valid driver's licence required.
• Business mileage reimbursed.
• Benefits package.
• BSC-provided tools and required safety training.

Required

• Strong customer-service and communication skills.
• Working knowledge of Windows computers and Microsoft 365.
• Demonstrated interest in IT and technology.
• Ability to troubleshoot problems logically.
• Valid driver's licence and access to a reliable vehicle.
• Ability to work from the Brampton office and travel to client locations.

Nice to have

• Previous helpdesk, MSP or IT support experience.
• IT co-op experience.
• Microsoft 365 administration experience.
• Networking experience.
• macOS and Google Workspace experience.
• Technical diploma, degree or relevant certifications.

Recent graduates with relevant co-op experience are encouraged to apply.

How to Apply

Our online application gives you the chance to apply as more than just a resume. We’ll assess your qualifications and workplace preferences, which should take less than 2 minutes to complete. After submitting, you'll be able to view your results.

• Only applicants that complete the questionnaire at the end of the job posting, will be considered.

We strive to build diverse teams that reflect the community, and encourage applications from underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.