Service Administrator

Job#: 3058310

Job Description:

Service Administrator

Client: Healthcare/Life Science company

Contract duration: 6-month contract (potential to extend)

Location: Concord, Ontario

Pay Rate: $24/hr

Description of Position

The Service Administrator is a highly focused individual that helps facilitate the day-to-day administration activities and a problem solver helping the team meet and exceed the required level of service, performance, orders, and revenue targets that our business demands. The Service Administrator acts as an interface between the Field Service and Sales, cross-functional and front-line teams and its contribution is crucial to the success of the installation and service of our products.

Responsibilities

• The successful candidate enjoys handling a diverse range of customer inquiries. Thrives in a fast-paced and collaborative environment, with the potential to wear many different hats. In this role, you will have the opportunity to:
• Execute reports daily/weekly/monthly; new booked and shipped orders, KPIs and Time & Material service requests. Execute customer requests, via queues, phone, fax, email, or other electronic means.
• Maintain the consistency and integrity of the Install Base, including warranty records.
• Facilitate the instrument replacement and coordinate the successful return of serialized components and drive revenue recognition though the Instrument acceptance documentation and more.

Qualifications

• Requires the knowledge and skills generally acquired through completing an Associate Arts ( degree or equivalent experience.
• 2+ years of experience in Service Administration, Customer Service, heavy volume Call Center, Sales Administration or equivalent proficiency.

Preferred

It would be a plus if you also possess previous experience in:

• Analytical skills to solve practical problems and deal with a variety of situations where limited standardization exists.
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Experience in Microsoft Office suite, , Oracle 12

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.