Operations Controller

THE ROLE

Reporting to the Vice President, Operational Accounting, the Controller, Operational Accounting leads the team responsible for the timely and accurate financial reporting of events and venue operations. This is a hands-on leadership role that owns full-cycle accounting across the income statement and balance sheet, drives a disciplined month-end close, and acts as a trusted finance partner to venue management, promoters, artist representatives and production teams. The Controller upholds accounting policy and internal controls, and continually looks for ways to make the team’s processes faster, more reliable and more scalable.

WHAT THIS ROLE WILL DO

• Lead, develop and manage the operational accounting team, setting clear priorities, deadlines and quality standards for day-to-day work.
• Hire, onboard and train team members; coach and appraise direct reports with a focus on performance, process efficiency and effectiveness.
• Review and approve work completed by direct reports to ensure accuracy, consistency and adherence to policy.
• Own the month-end close, ensuring complete and accurate balance sheet and P&L statements are delivered on schedule.
• Finalize event profit & loss statements, providing variance analysis and commentary to the VP and finance leadership.
• Prepare and review complex accounting entries, including accruals and deferrals, with appropriate support and documentation.
• Perform and review income statement, balance sheet and general ledger reconciliations, resolving variances and aged items promptly.
• Support pre-settlement and on-site artist settlements for larger arena and stadium events.
• Review and reconcile accounting for owned & operated venues, including inventory on hand, hourly staffing and cash handling processes.
• Analyze event metrics and venue and co-promoter contracts, translating findings into clear insights and recommendations for management.
• Act as the primary point of contact for internal departments, venue management, artist representatives and production staff.
• Ensure compliance with documented accounting policies, procedures and internal controls; identify and remediate control gaps.
• Support internal and external audits throughout the year, including preparing schedules and responding to auditor requests.
• Take a proactive approach to process efficiency, identifying and implementing improvements across the close and reporting cycle.
• Other tasks as assigned.
• Some travel may be required, including to venues and events.

WHAT THIS PERSON WILL BRING

• Bachelor’s degree in Accounting or Finance, or equivalent education; accounting designation (CPA) required.
• 7+ years of progressive, full-cycle accounting experience at a senior level, including experience leading, coaching and developing an accounting team.
• Proven experience managing the month-end close to tight deadlines.
• Strong Oracle and/or Salesforce capability; and advanced Excel
• Practical use of Claude, AI platforms, BI and automation tooling
• Experience working in a large, complex organization; public company reporting experience preferred.
• Strong technical accounting knowledge, including balance sheet and general ledger reconciliation, accruals and complex journal entries.
• Strong analytical skills and exceptional attention to detail, with the ability to turn financial data into actionable insight.
• Excellent written and verbal communication skills, with the ability to build effective relationships with non-finance partners at all levels.
• Strong organizational and time management skills, with the ability to multi-task, prioritize, solve problems proactively and meet time-critical deadlines.
• Advanced proficiency in Microsoft Excel; experience with Oracle preferred.
• Experience in live entertainment, venues, hospitality or another high-volume, cash-handling environment is an asset.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistance Programs through Modern Health and ComPsych
• YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets
• WEALTH: RRSP program with company match, Stock Program Reimbursement
• FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support
• CAREER: Tuition reimbursement, student loan repayment, and internal growth and development programs and training
• OTHERS: Volunteer time off, crowdfunding network, gender reassignment support

--

The expected compensation for this position in British Columbia is: $110,000–$125,000 CAD.

Physical Requirements/Work Environment

Sits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.