Key Account Specialist

SUMMARY

The Account Analyst, Key Account Specialist is responsible for managing and developing the assigned Key Account(s) for the branch as well as meeting the objectives of growth and profitability.

KEY DUTIES AND RESPONSIBILITIES

• To take overall branch development responsibility of the assigned Key Account(s)
• To promote and sell solutions based on DSV Air and Sea product offering and analyze market trends
• To increase profitability, share of wallet by cross selling on all products and services
• Develop multi-level relationships between Key Account and DSV main stakeholders
• Coordinate and monitor all Key Account activities
• Identify other Supply Chain Solutions opportunities and develop and prepare strategic proposals in collaboration with the Manager
• Maintain updates on key accounts, in CRM tool
• Build and improve customer relationships, ensuring to address and resolve any key client concerns, involving internal teams as required.
• Lead MBRs/QBRs with key accounts
• Act as a team lead in supporting other key account managers on operational and administrative functions
• Ensure full adherence to DSV Global Sales Process

Quality, Health & Safety:

• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

• Education in supply chain logistics, international transportation, or a related field of study.
• Minimum of 1 years prior Inside Sales experience
• Minimum 2 years of international transportation industry experience or, account management experience
• CIFFA certificate, an asset

Skills and Competencies

• Good command, both verbal and written, English skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English is the principal language for this position, additional languages may be required in other locations.
• Ability to communicate effectively in a diverse multicultural environment.
• Advanced knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
• Proficient in Customer Relationship Management tools (CRM)
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry, your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process