Casual Security Services Agent

Specific Accountabilities

• Patrol Banff Centre campus, including both exterior grounds and building interiors, either by vehicle or by foot
• Remain alert to the physical environment, arranging for the removal of any safety hazards discovered during patrol
• Respond to and deal with all reported incidents and emergency situations and prepare and submit reports on the actions required
• Assist in investigations under any Criminal Code or Provincial or Federal Statute offence
• Assist in investigating breaches of any related Banff Centre policy
• Conduct interviews to probe and obtain accurate facts
• Provide “Safe Walk” escort to staff (including cashiers and box office personnel), participants, and visitors
• Provide security services for Banff Centre special events
• Monitor alarm and closed-circuit camera systems and respond to alarms
• Provide assistance to other departments as needed to ensure a safe and hassle-free environment

Qualification and Educational Requirements

• Completion of Alberta Basic Security Training (ABST) and licensing under the Alberta Security Agent and Investigators Act, or proof of enrollment, is required
• Current certificates for Standard First Aid, CPR/AED Level C, and fire prevention/training programs
• A valid Alberta driver's license or international equivalent
• Previous security background or experience in dealing with the public in a service-oriented environment
• Knowledge of civil/criminal laws with respect to certain property offences, disorderly conduct, trespassing, etc.
• Comfortable working knowledge of Microsoft Office software
• Physical and mental ability to conduct lengthy patrols of multi-storied buildings and extensive grounds via foot or by vehicle
• Demonstrates excellent interpersonal, organizational, and oral and written communication skills
• Responds to contentious or highly-sensitive issues with discretion and effectively deals with confidential matters
• Recognizes and demonstrates the need for initiative in dealing with and resolving problems

Employment Terms & Benefits

• In accordance with CUPE 4318, this is a unionized, casual support staff position.
• This position pays $22.59 per hour, working up to 35 hours per month, on an on call, as needed basis.
• Benefits of working at Banff Centre are:Professional developmentStaff cafeteria and restaurant discountsOnsite fitness facility at a discounted rate + first month free for new staff!