Delivery Practice Manager, Public Sector Professional Services

The Amazon Web Services Professional Services (AWS ProServe) team is seeking an experienced Delivery Practice Manager (DPM). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.

As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.

Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

This position requires that the candidate selected must currently holds or is eligible to obtain a Canadian Federal Government Level II (SECRET) Security Clearance

Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:

- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets

A day in the life
You will start your day reviewing team metrics and progress against goals, then move into strategic planning sessions with stakeholders where you align priorities and negotiate resource allocation. You will spend time in one-on-one conversations with your direct reports, providing feedback, removing blockers, and discussing career development. Expect to write and review narratives, participate in escalation discussions, and work with partner teams to ensure customer outcomes remain on track.

About the team
Our Professional Services team is focused on delivering exceptional customer outcomes through expert guidance and hands-on engagement. We operate in an environment that values clear communication, thoughtful problem-solving, and continuous improvement. We are building for the long term, investing in scalable processes and inclusive team culture. If you are excited about leading a team where your strategic decisions directly shape customer success and operational performance, we would love to hear from you.

BASIC QUALIFICATIONS

- 10+ years of IT consulting/management with IT Transformation in customer-facing roles experience
- 3+ years of direct people management leading a team of consultants experience
- Experience with customer relationship management, especially C-suite level customer engagement
- Experience with software development life cycle (sdlc) and agile/iterative methodologies
- 5+ years of experience with public sector contracting procedures, standards and specifications
- Currently holds or is eligible to obtain a Canadian Federal Government Level II (SECRET) Security Clearance

PREFERRED QUALIFICATIONS

- Experience with design of modern, scalable delivery models for technology consulting services
- Experience integrating AWS cloud services with on-premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
- AWS Associate level certification or AWS Certified Cloud Practitioner

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.